Delete informations from tickets after a period

[Albert Manuel]

Hi,

Is it possible that somehow after a certain period of time, some information from some custom fields in jira to be deleted? As well as comments?

Thanks

[Daniel Ebers]

Hi Inglo,

I came across a similiar discussion lately and I think this topic required further discussion with several parties on an organizational level before taking any technical approach.

The case I learned to know determined that information like the one you probably are referring to must not be inserted into Jira. That made a technical discussion on how to delete several information after a time X obsolete.

If you really need to do it there might be an App (like Joe said) or a hand-crafted solution made for you by a developer.

An additional idea - in case "hiding" would suffice - is to put the issues after a time X to a Security Level. Compared to all other options this should be quite easy to achieve.

Cheers,
Daniel

[Albert Manuel]

I need to delete/ overwrite some informations after a time, and i know it may be a bad thing, but the GDPR enforces this.

[Joe Pitt]

I understand government regulations. There isn't anything built into the Jira. You might be able to find a plugin in the marketplace. 

[Joe Pitt]

Not sure what you're asking. Do you want to delete information the users have put in the fields and comment? If so, from a historical integrity perspective I think that is a bad idea. Actions may have been taken based on that information. The available selections in a select list can be 'retired' so they won't be available any more, but are still maintained in issues when they were relevant. .