Hi there, Doing some initial comparisons to systems and want to hit to low hanging fruit. We have full workflows from our service desk that creates users in AD via powershell scripts, adds users to...
Hi. I added custom field "Approvers" to notification scheme for status "Resolved" in my project. But users in this custom field does not receive email notification when issue resolved. How can ...
Regarding to "Single Level Group By" Report configuration, I don't understand how the filter works: what do "search" / "owner" filter actually mean or where is it searching? Hope someone can adv...
Hi, I have a specific requirement, where we want to do some processing (on the issue) behind the scene once a file is attached to the issue. I am trying to achieve this through scriptrunner plugin....
Action items are not behaving well in Confluence. Is this a known issue or bug? Meeting notes are created as a copy from a previous meeting. When deleting action items from the copied notes, these...
How much fun is this? Open required Jira ticket Select Log work Enter Time spent (4h in this case) Select Date started (Tues 24th Nov in this case) Go to Outlook email where I've already typed ...
I tried to login but it's telling me my account doesn't exist.
...paceChecked-> //Pages to be checked def pagesChecked=pageManager.getPages(spaceChecked, true).findAll{it instanceof Page} //////////////////////////////////////// //Loop through space p...
Здравствуйте! Подскажите, пожалуйста, как я могу удалить аккаунт. При удалении вижу следующее: https://prnt.sc/vq5ys8. Ознакамливался с подобными вопросами в сообществе, но указанные там ответ...
Hello, I have the following code snippet as part of a scripted listener I am working on to set the assignee on a related issue. I seem to be close but I have unexpected behaviour when the code is su...
Hello, My current BB pipeline needs to deploy to an azure webapp deployment slot, how could i add this to my pipeline?
I created a trello account and it got associated with Atlassian automatically. When I tried to change my profile picture, it redirected me to an Atlassian site. The field where I should click to uplo...
I can't change my profile picture here: https://id.atlassian.com/manage-profile/profile-and-visibility I also can't click "Give Feedback" at the bottom left corner, clicking it does not...
When importing tickets from another database into Jira is it possible to map the created date to the jira SD created date for each csv created ticket?
I am looking to configure a custom email address to be notified when a new ticket is created. Can someone share some guidance on how to do this? thanks
I havent yet loaded JSD 4.14 but does anyone know whether the Automation for Jira app is now included in the base product or does it still need to be purchased separately? That also extends to the n...
Hello. I have added 8 customers to my servicedesk portal. But after that all new users are getting a error message as attached. I am on the free edition with 3 admins. It says I can list an unlimite...
I need to remove the hyperlinks from a column with data imported from Jira. Can a macro be created for that?
Hello, is that possible to create the ticket in Jira Service Desk based on customer mail address 1 = service request, e-mail address 2 = incident, e-mail address 3 = change, e-mail address = problem...
...s run when a comment is added to an issue. If: compare two values {{issue.comments.last.internal}} equals true Then: Send Email (But only to licensed service desk users listed o...
I would like to track a single member activities, what was the last logs he maid and acknowledge when was the last time he update his cards. There is anyway to track the activities of a single member...
Each team has its peculiarities and work approach. That is why it is important to have flexible tools to measure and monitor these processes effectively. We have added the new functionality to the SL...
I have a rule setup that sets the Resolution field to "Done" when an issue is transitioned to Closed/Canceled. It was working as expected until this morning. I'm wondering if anyone else is experienc...
We use to be able to add a email (.msg) as attachment and it would show as HTML and not TXT. Now it'S only in TXT so all the pictures and attachments in the email are not visible. Can someone help?
...S agreement has serious implications. This is especially true for small and medium-sized companies that relied heavily on cloud services. Such companies now need to check whether their cloud service p...
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