We're on a on-prem jira. Is it possible to create a new ticket type with a different workflow using an existing ticket? Additionally, as a part of new ticket creation, we would like to auto-populate ...
Time logged to issues in Jira is aggregated in the "Time Spent" and "Sum of Time Spent" (aka "sigma Time Spent") values: The "Time Spent" value totals all time logged to a specific issue. The "Sum...
How do I create an Excell file of all items in the done column by date
Thought someone might want to see it so posting the thwack article I put together to be able to unmanage or mute a node from an alert. Enjoy!! OpsGenie-Solarwinds-OEC-Connector-Python-Updates-Unman-...
In Jira Software can someone mark a task as "Done" via email? If yes what are the steps.
If a customer adds Request Participants, I want to remove the new request participants which also satisfy the condition of being service desk agents For example, assume a request has th...
I have had no issues with Jira SOS auto notifications until about a month ago - and they just stopped working. I have read all the articles, tried all the resolutions that I am able to try on m...
Is there actual PDF documentation or just web pages? If there is documentation, where can I download it?
Hi all, I'm trying to set up Google Chat/Trello integration at the moment. I have added the Trello bot to Google Chat, and have added it to a room. I have also linked it to my account. I'v...
Hi there, I am trying to add a new rule on a next gen project that will check the due date field; if this is not blank, a transition to a different status will take place. However, I cannot f...
I was wondering if it was possible to just view all cards that have the same label. I need to see work at the list level and the label level and would love to know if that was possible!
Hi people! I want to try something but I couldn't do this, I don't know if it is possible: 1. Create "A" issue. 2. Few hours later is created "B" issue. 3. When create "B" issue is necessary lo...
Recently our team has ran into the issue of JIRA loading the same ticket when we look up a new one. We have to refresh the tab or open a new tab each time to get to a new ticket. This has never been...
We have a local install and DB for Jira Software (no cloud). Are we required to have Atlassian Access to configure SSO?
Hello my learned friends, I would like to create a dashboard showing a Pie Chart for each of our "At risk" customers so that we can see at a glance for each of those customers where we are in terms ...
Why is jira@<custom>.atlassian.net not working while support@ <custom> .atlassian.net is working? Some customers use the first one as that one is used when the customer receives...
Can I customize the invitation mail header/senders name (Confluence Cloud). If a user invites another user, not his name but a neutral mail address should be displayed. Currently it always says "John...
I'm trying to prepare my organization for use of Atlassian tools. One thing we are struggling with is how to authenticate. Let's say I start with the default user creation ...
Is there a way to hide the header when working with a Kanban board so that I can only see the actual board contents and not the extra stuff? I just want to see the columns and the stories/tasks/subta...
Hi, I'm getting around in creating several service desks for my company, however, I am a biut clueless as to how to remove the options of "service Request" and all the others as well from sect...
Hey, I'm not able to tag other members in comments via @. permissions were already checked
Hi, We're in the process of adding customers to Jira after a company merger. It seems that when we add a new account to an Organization, an email is sent to the customer saying that they have...
A reader does not want to leave the site, just because he / she wants to click on the link. Therefore I normally use the function "Link open in another tab", but I can't find this in Confluence. Tha...
HI Team, One of my team member joined recently (igal_strashinsky@belk.com) and we are trying to add him in bit bucket but none of the invitations are going to him. Hope there is no bounce on t...
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