Missing repo and workspace

[Nicolas Favia]

Hello everyone,

I can’t see my repository and workspace anymore. I found a topic about deactivated workspaces, but I don’t have any link or option to reactivate mine.

I’m not sure what happened — they just disappeared.
The token connected with Plesk is still working correctly, but every other type of access is not working anymore.

What can I do??

Thank you

[Ben]

Hi @Nicolas Favia 

I checked your account and can't see any dormant workspaces, can you please access this link?

• https://bitbucket.org/account/workspaces/deactivated

Cheers!

- Ben (Bitbucket Cloud Support)

[platido]

Same for me. All teams, workspaces and repositories have disappeared. Account is perfectly empty now. No notifications, no warnings on email. 4 days ago everything was fine...

[Ben]

Hi @platido 

I've re-activated your account, it was marked DORMANT due to inactivity as per our free workspace cleanup:

• https://community.atlassian.com/forums/Bitbucket-articles/Bitbucket-cleanup-of-free-unused-workspaces-what-you-need-to/ba-p/3144063

You should now be able to access, please let me know if any issues.

Cheers!

- Ben (Bitbucket Cloud Support)

[platido]

Thank you!

I think you should have notified us prior to deactivation. I have checked my mailbox and there were no emails from Atlassian. Also my workspace was not really dormant because repositories were used several days ago. 

[Vlad_Dae]

Same. All my workspaces and repositories disappeared today. Yesterday I committed to them successfully. Today git-client can't connect

[Ben]

Hi @Vlad_Dae 

I checked your account and can't see any dormant workspaces, can you please access this link?

• https://bitbucket.org/account/workspaces/deactivated

Cheers!

- Ben (Bitbucket Cloud Support)

[Vlad_Dae]

I'm already figured out and restored my repos. Thanks to solution in this comment - https://community.atlassian.com/forums/Bitbucket-questions/Reactivate-Bitbucket-workspace/qaa-p/3224162#M124401