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There are a lot of layers to this one, so please bare with me. Everything works great up until the point I try to view the text in a JSD Request type field. I've got a script saved as a file in...

• Question
• adaptavist
• behaviours
• jira-service-desk
• scriptrunner

Hi Experts, I am looking for a feature in Jira Service Desk(Cloud), where the support team/agents get a notification via a call on their mobile device when a critical priority ticket is created? Th...

• Question
• cloud
• jira-service-management

In the process of migrating Jira and Confluence server to the cloud. We have already complete the Jira migration to the cloud and in the process of migrating the Confluence.  Because we have Ji...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi all, I've done some research on this site and outside as well to know if we can "Group By" our issues in our workflow (i.e. either using a kanban or Sprint board). I very well could have overlook...

• Question
• agile
• cloud
• next-gen

Errors suck!!! But if you’re going to get an error, shouldn’t the message bring at least a little cheer? The Confluence error pages of the past were dreary and grey. So we embarked on a two-week jour...

• Article
• confluence
• confluence-cloud

In my automation I have a REST API callout with this payload spec, interested in issue comments { "webhookEvent": "issue_commented", "timestamp": "{{issue.updated.setTimeZone("UTC")}}", "eventDat...

• Question
• automation
• cloud

How to get the card creation date. Example: Gething this information of Json file.

• Question
• trello

per the documentation here - https://confluence.atlassian.com/cloud/manage-sandboxes-1019402392.html#Managesandboxes-Copydatatoasandbox. we don't see the "Copy production data" action in jira p...

• Question
• cloud
• jira-software
• jira-software-cloud
• sandbox

Hello, I have a questionnaire with confiforms elements as template with a comala workflow (by label). An admin creates the new page for the questionnaire by "create from template makro" and assign ...

• Question
• confluence
• confluence-server
• server

Hi ,   I'm new to JCL and I want to query all issues by Label but only if those issues have been moved to the board.   I can't see in the documentation what field "Board" or "Backlog" a...

• Question
• cloud
• jira-software
• jira-software-cloud

Since today the comment visibility selection dropdown disappeared and the selection of the corresponding Group is not possible.  Has anyone experienced the same issue? 

• Question
• cloud
• jira-software
• jira-software-cloud

We have two projects setup. One Service Project that we use as a help desk where customers can email us or use the portal to create issues. This works great. However, the majority of our customer's r...

• Question
• cloud
• jira-software
• jira-software-cloud

Log scan mail says there is a known issue but details are missing.   Example:

• Question
• confluence
• confluence-server
• email
• jira
• log
• +1 more tag...

within an organization, can some users be on standard license and some on premium? There are some premium features that not every users needs, such as roadmapping, but certainly some do need.

• Question
• cloud
• jira-software
• jira-software-cloud

When I drag an issue from To Do, to In Progress, or Done it automatically assigns it to me.  How do I configure the board to not do this?

• Question
• jira
• jira-server
• server

This is the 42nd of our Monday Night Specials, a series of virtual events with voices from the Atlassian ecosystem. It is the fifth in our series of Codegeist 2020 winners. Igor Andriushchenko join...

• Discussion

Hello Everyone! Welcome to another wonderful Wednesday.  Yesterday was Groundhog Day.  For anyone not familiar with this celebration.  It involves watching to see if a groundhog s...

• Discussion
• featured-groups
• welcome-wednesday

I new to Jira. I look forward to learning how to use this tool.

• Discussion
• new-to-jira

I imported my repo from Azure DevOps to Bitbucket. If I make changes to my ADO repo, the changes will not be reflected in Bitbucket. How can I automate these changes? I figured that if I made the sa...

• Question
• azure
• azure-devops
• bitbucket
• clone
• import
• +1 more tag...

I want to create an automation that allows me to add a new value within a custom field of the type "Select List (single choice)", when creating a ticket and take the value of a specific custom field....

• Question
• cloud
• jira-service-management

In the advanced roadmap I have updated the view settings to group by components. On the main page I see two epics that appear both under their component's section and also under the "All other issues...

• Question
• advanced-roadmaps
• cloud
• jira-software
• jira-software-cloud

Hello everyone,   I was wondering if there is a way that every time a user within my organization creates a ticket, to have the information of the e-mail of the Atlassian account that he/she i...

• Question
• cloud
• email
• jira-service-management

Is there a way for our customers to text in issues in addition to emailing them in?

• Question
• cloud
• jira-service-management

When hitting the Requests page within a service desk portal, the results will never load. https://<jira_url>/servicedesk/customer/user/requests?page=1   This has been the case with seve...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi there! I have been browsing articles to try to discover how to make our Knowledge Base for customers easily accessible from our service management portal home page. I have figured out permission...

• Question
• cloud
• confluence-cloud
• jira-service-management
• knowledge-base