Atlassian Guard

Don’t have a cloud identity provider yet? Sign up for a free Okta account directly within Atlassian Access. Your Okta account is free for your Atlassian cloud products. Why Connect with Okta? C...

• identity-manager
• okta
• saml
• sso
• user-management

This morning I have received an email for changing my email account and I want to know if my account is compromised in some way.   obviously I didn’t do this change request.   My accoun...

• identity-manager

Hi, We are exploring Atlassian access for user and SSO provisioning to Jira Service Desk Cloud. We have a mobile app where our users log in using a unique Agent Code and password that is authenti...

• identity-manager

Hello, Quick question here: Can we activate SAML with Okta to perform some tests and then remove it until we are ready to launch it? If yes is there any impact? Is there a delay when we will remo...

• identity-manager

How to completely remove a site from the organization on the page https://admin.atlassian.com/ from the Organization section I want to delete the site. using this instruction I managed to cancel t...

• cloud
• identity-manager
• jira-core
• jira-core-cloud

I'm correctly log in support.atlassian.com (icon with my information on top of the page) but cannot open support ticket (same situation since 24h) Are anybody facing same issue?    "Supp...

• atlassian-support
• identity-manager

Hello, could you help me, how to set org and site admin to user? I have not chance. After Settings I have not field Administrators.  I am org and site admin.   Thanks   Soňa

• cloud
• identity-manager
• jira-software
• jira-software-cloud

We have an organization of 900 users. We are using Jira Service Desk and trying to setup access for approximately 850 of these users as Portal Only Customers. We have setup user provisioning utilizin...

• atlassian-guard
• azure
• cloud
• customer-portal
• identity-manager
• +2 more tags...

Hi everyone, The user has to use a single sign-on to have access to the Service Desk, and appears as active in the users list at the same time that it's included in the jira-servicedesk-users g...

• cloud
• identity-manager
• jira-service-desk
• jira-service-desk-cloud
• trusted-user
• +1 more tag...

Hey Community, after I signed in as a "normal user" into JIRA/Confluence of my organization, one of the admins gave my access/the right as Org/ Site-admin. I received an e-Mail telling me that I hav...

• identity-manager

We've heard a few questions about the process for adding and removing Organization Admins.  Here's a quick summary of Organizations, adding and removing Org Admins, and Org Admin permissions. ...

• administration
• bitbucket-administration
• confluence-administration
• identity-manager
• jira-administration
• +2 more tags...

I have tried the Suggestion mentioned in another ticket, but do not see where to go to Settings/Administrators under my user. We have terminated our business relationship with our current Org Admin a...

• identity-manager

Hi, We're looking to start using Atlassian Access to simplify user login (all the general SSO benefits). However, we also have some external users in out JIRA - that is, users not part of our organi...

• identity-manager

Good day, We are using Atlassian cloud. We are using Atlassian Access. We want to sync users from AAD (Azure AD) but only which belongs to specif group. But we also want that if user is disabled in...

• access
• identity-manager

I have enabled the feature "Only Invited Users Can Join" but I still do not want users to be able to send an email requesting access. Is this possible?

• identity-manager
• jira

I'm in process of implementing the Access Module. First step is to verify the domains. We verified 7 domains for our organization. I was advised that there may be issues with access IF the users alre...

• access
• account
• cloud
• domain-verification
• identity-manager

Hi dear all I'm trying to setup users provisioning from Azure AD to Atlassian Cloud using Access, using this tutorial. However, have some trouble with the mapping.  I guess the only mandat...

• access
• active-directory
• identity-manager

I've created 3 organizations (my mistake, I was experimenting Atlassian cloud). Now I've managed to verify the domain for one of them and I need to remove/destroy the other 2, that are not being used...

• cloud
• identity-manager

Hi there,   I read this documentation https://confluence.atlassian.com/cloudkb/changing-atlassian-account-email-addresses-969508513.html   But I can't find a way to either Director...

• cloud
• confluence-cloud
• identity-manager

If I create the SAML configuration and also configure my Azure Atlassian Cloud app for just 1 user in my Azure AD domain, will all of my remaining Atlassian users who have not been assigned to the En...

• identity-manager

Hi,   I am the administrator of my company Atlassian sites.  I want to remove as adminstrators some people that are not part of the company any more and the web tool is not allowing me t...

• identity-manager

Hi, We have moved to cloud JIRA.  We have set up organisations, how can we bulk update both open & closed tickets raised by a user, so they are showing under the newly created organisation?...

• identity-manager

Hi Team, We are observing that the user accounts are not getting sync in JIRA eventhough they are present in Azure AD. Can you please help on this on top priority as what could be the issue?

• cloud
• identity-manager
• jira
• jira-cloud

There has been a lot of buzz around the Zero Trust security model, but what does it entail and how do you implement it in your organization? We created a guide to give you a quick overview of Zero ...

• cloud
• identity
• identity-manager
• saml
• security
• +2 more tags...

We are having a problem with Azure only syncing some groups to Atlassian Access but not all the groups are syncing.  So we can see all the groups in Atlassian Access but then they're not visible...

• identity-manager