Hello I am a site admin and would like to change the email address of one of our user.

[Venkatesh Sathyanarayan]

I am a site admin and would like to change the email address of jira and confluence account of a user. His consultancy email address was connected but now the company has changed. How do I change his email adress.

[Ravya · Accepted solution]

Hi @Venkatesh Sathyanarayan ,

Welcome to Atlassian Community!

For Server, please follow the below steps:

Jira
Login as Jira admin/site admin, navigate to Cogwheel-> User management--> Users and select the user where you u can see the Actions option under which you can edit details(Email).



Confluence:
Login as Confluence admin , navigate to Cogwheel-> User management--> Users -->edit details .

For cloud :

An admin can impersonate a user in Jira, they can't change user details because they're not the owner of the account.

The user themselves will need to log into https://id.atlassian.com and hit the "change email" on their profile.

Please refer the link for the same:
https://confluence.atlassian.com/hipchatkb/how-do-i-change-my-email-address-831757603.html?_ga=2.249727430.1343996706.1574929498-1372120514.1552382236

Hope the information helps.

--Ravya