Opsgenie

Hi all! I'm having troubles getting OpsGenie alerts (any manual or auto) to create a ticket in next-gen service desk (cloud). I have Service Desk to OpsGenie working though. Is there good step by st...

• Question
• jira-service-desk
• opsgenie

I've created an email integration where an alert will be created and prioritized based on the subject.   Here is the Subject from the Debug Logs: "Incident Assigned: ID: [IR244691] Pr...

• Question
• opsgenie
• regex

Hi, Please let me know the list of endpoints the OEC connects to, so that I could open the relevant firewall rules from internal network.  Apart from Opsgenie api url, I could see, OEC tries t...

• Question
• cloud
• opsgenie

I have read the documentation for Opsgenie/Solarwinds integration.  My trigger action is working, but my reset action is not working.  Has anyone had success with Solarwinds? I know that t...

• Question
• cloud
• opsgenie

We'd like to configure Central Notification Templates using the OpsGenie API but couldn't find it mentioned in the API documentation. How can this be achieved?

• Question
• opsgenie
• rest-api

We’re pleased to announce that we have added incident management features for all customers on the latest paid plans (Essentials, Standard, and Enterprise). There’s no additional charge or change req...

• Article
• incident-management
• opsgenie

Given that OpsGenie is a cloud product and that the Australia is not a region that is accessible, I need to understand what data OpsGenie stores, especially if our incidents write data that is deemed...

• Question
• opsgenie

As of April 22, 2020, we’re introducing various enhancements to streamline collaboration and resolution while managing incidents from Opsgenie. We’re changing the information necessary to create an i...

• Article
• opsgenie

Is it possible to automatically assign an Alert to the person that acknowledges the Alert?  Or to the person that is on-call?

• Question
• opsgenie

When an alert is escalated, does the notification state the alert has been escalated?  We have three levels of escalation.  If the first person does not acknowledge the alert, it goes to a ...

• Question
• opsgenie

Is the best practice for JSD <-> Opsgenie integration to create a dedicated account in JSD for opsgenie to use?   Is there a downside to using a users credentials for this integratio...

• Question
• jira-service-desk
• opsgenie

I'm evaluating opsgenie for the company I work at. An attempt to use /eugenie bot in slack for EU variant of opsgenie ends in the error in the title. Is it familiar to anyone?

• Question
• cloud
• opsgenie

Hi guys ,  I'm trying to enable two way communication from Opsgenie to Service desk project , but despite I configured everything i found in the manual pages , It just won't make an update into...

• Question
• integration
• jira-service-desk
• opsgenie

New Horizontal Navigation Experience We’re introducing a new navigation bar to Opsgenie. This new bar makes it easier for you to move through the Opsgenie app, faster. This change comes aft...

• Article
• jira
• jira-service-desk-cloud
• jira-software-cloud
• opsgenie

I'm trying to connect my OpsGenie essential instance to my Atlassian site, but it tells me "We didn't find an Atlassian site associated with your account information. You'll need to create a new Atl...

• Question
• opsgenie

How can I setup a rule to send an email when an alert goes from unacknowledged to acknowledged?

• Question
• opsgenie

On my New Relic integrations, it opens an alert on OpsGenie that automatic triggers an incident creation, but when New Relic incident is resolved (automatically), my OpsGenie alert is closed but I ne...

• Question
• opsgenie

...cheduleIdentifier/on-calls The curl example shows: curl -X GET 'https://api.opsgenie.com/v2/schedules/ScheduleName/on-calls?scheduleIdentifierType=name&flat=true' --header 'Authorization: GenieKey eb24alp-f...

• Question
• opsgenie

Thanks for making Remote Summit such a big success!  As is typical of Summit, we announced a various enhancements and improvements to further support streamlined incident management. To be sure ...

• Article
• opsgenie

Hi, Since installing the Opsgenie app (and granting the permission to override Do Not Disturb, when prompted), I'm finding my phone is constantly in DND mode - overriding my normal schedule. ...

• Question
• opsgenie

*Updated 5/11/20. We've added a Deployment API which allows you to investigate deployments in Opsgenie from the deployment tool of your choice, read on below for more details about the new API. De...

• Article
• incident-management
• opsgenie

Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...

• Question
• amazon
• opsgenie

Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...

• Question
• opsgenie
• amazon
• configuration
• integration

We have been using OpsGenie now for about a month and it works great. I have had all of our on-call engineers install the mobile app on their devices, but it looks like there is an option in the clou...

• Question
• mobile
• opsgenie

Hi there! Is everyone psyched for Remote Summit 2020? I know I am.  This year for the Summit Scavenger hunt I ordered a very special piece of surprise swag to send each participant who qualif...

• Article
• opsgenie
• summit-badge-challenge-2020