Opsgenie

Our opsgenie is integrated with pingdom. we're looking for a feature that would allow us to change the monitoring behavior based on a schedule for example, during the day, alert when it receive htt...

• Question
• cloud
• integration
• opsgenie
• pingdom

We want to use OpsGenie to do what is currently done by some legacy operations functions.  Primarily, this is taking an email with the result of a scheduled job and perform some simple actions b...

• Question
• cloud
• opsgenie

Hi,  We are looking to start using OpsGenie to track on-call incident management process. At the moment we are using Atlassian products, Jira Software, Jira Service Desk and also use plug-ins ...

• Question
• cloud
• opsgenie
• timesheet

We need to create a process to take the email attachment from an Email Integration Alert and add it to the Incident ticket that was created for the alert.  We have the API calls to add it via Se...

• Question
• cloud
• opsgenie
• servicenow

Hello! I've been trying to set up OpsGenie to work with ServiceDesk but I'm having some problems. I want to create an automation that creates an alert on OpsGenie when a ticket on ServiceDesk goes t...

• Question
• cloud
• jira
• jira-service-desk
• opsgenie

Is there a way to turn off alerting for certain alerts during scheduled windows? Situation is this we have 10 servers that go down every 8 hours for 10 minutes, we need to have OG not trigger the ale...

• Question
• cloud
• opsgenie

Hi all, Some members of the team in Opsgenie are not able to open the alert link. They all have admin permission in this team. Could you please suggest what can be the root cause?  Here is t...

• Question
• cloud
• opsgenie

I want to use OpsGenie and Statuspage to manage customer comms during an incident, but to use multiple email messages. To one set of users, I want to proactively manage notifications that they are im...

• Question
• cloud
• opsgenie
• statuspage

Do you have an ETA for when OpsGenie will be compatible/certified on the ServiceNow Paris release? And secondly, is there a way to perform an actual install on Paris even though it’s not available f...

• Question
• opsgenie
• servicenow

Hi, I am trying to get the tags of Alerts in OpsGenie to the Issue in Jira Service Desk.  The Issue creation is working, I see the Alert description and the summary in the JSD issue.  Bu...

• Question
• jira-service-desk
• opsgenie

Dears, I have an Opsgenie setup with 2 teams. Both the teams have integration with same Checkmk instance. Integration for 2 teams in Opsgenie is configured with 2 different users in Checkmk with cor...

• Question
• alert
• cloud
• integration
• opsgenie

How do I easily acknowlege an alert?  A competitor's product allowed me to respond to a text message with a specific number to acknowledge, resolve, or escalate an alert.  That was nice.&nb...

• Question
• cloud
• opsgenie

Hi! I am in the process of an incoming call integration setup for my team. Since we are a swedish company i would like to claim a swedish number, when i try to do that however it instructs me to cont...

• Question
• cloud
• opsgenie

I've created APIs integration to GET Who is on call via cURL But every time I've tried to cURL to https://api.opsgenie.com/v2/schedules I've received an error below {"code":40301,"message"...

• Question
• cloud
• opsgenie

I am trying to create an alert via REST API. I am getting 202 response during alert creation and receiving response payload as mentioned in the API document. But, I don't see alert getting created in...

• Question
• alert
• cloud
• opsgenie

OpsGenie Heartbeat returning No handler found both in code and in Postman, the apikey and Heartbeat name a re both valid, so I'm stuck as to why this is occuring? I am sending the following Post req...

• Question
• cloud
• opsgenie

Hello Community, I have an existing integration between JIRA Service Desk and OpsGenie (with the correct early access type project) and the webhook is working as intended.  When I create a tick...

• Question
• automation
• cloud
• jira-service-desk-cloud
• opsgenie

Update: I was using a test API key in "Suppress Notifications" mode for my tests detailed below. But my production service which already uses roughly the same code with a non-"Suppress Notifications...

• Question
• cloud
• opsgenie

Hello everyone, my goal is to send Netcool Events to Opsgenie via an API. So that Opsgenie can alert the users wich needs to take action on the Netcool event. But if i wanna send an post request to...

• Question
• cloud
• opsgenie

Hi,  Is there a way to export all incidents on OptsGenie for integrate with our reporter Server, in this case ServiceNow? OptsGenie, handle some integration for export nativaly, essentially fo...

• Question
• cloud
• opsgenie

Hello there, I am integrating opsgenie with Jira service desk. I want a ticket to be created on the Jira service desk whenever there is a p1/p2 alert or when an alert is turned into an incident. I w...

• Question
• cloud
• jira-service-desk
• opsgenie

My department uses the Incoming Call integration.  We setup different key presses based on the teams/project.  We can then setup an escalation based on the key pressed.    We th...

• Question
• opsgenie

Hi guys,   I´m integrating zabbix and Cloudwatch in Opsgenie, but i´m receiving many duplicated alerts. Is there a way to only close alerts without ack? 

• Question
• cloud
• opsgenie

We've had a problem recently where alerts have been ack'd but not closed. Most of this was because it took some time for us to reduce the noise alerts. Our response team got too used to occasionally ...

• Question
• opsgenie

We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...

• Article
• opsgenie