Opsgenie

Hello, I would like to know how it is possible to set the priority using message's attribute in Opsgenie through the integration with AWS through SNS. I have tried the following code: "MessageAttri...

• Question
• aws
• integration
• opsgenie
• priority

Hi everyone, We have a team of four engineers and I would like to set up alerting as below -All engineers get SMS'd immediately -If not ack'd after X minutes, call on-call engineer -If not ac'd a...

• Question
• cloud
• opsgenie

While it is possible to associate an incident with a service, is it possible to have alerts have associated with a service? Associating alerts to just a team solves for associating an alert with peop...

• Question
• cloud
• opsgenie

We’ve recently updated the way that users are mapped in the new Slack app for incident management. Before, users were mapped automatically based on their email address. This meant that a user’s email...

• Article
• opsgenie

Is there a way to publish Who is on call Schedule from Opsgenie to a publically available resource like Confluence. Where other team members can actually see the schedule and contact the concerned p...

• Question
• cloud
• opsgenie

Hi there, I have configured both the part of sending alerts by Amazon SNS to opgenie with custom actions and the return from Opsgenie to Amazon SNS when the resolving user clicks on any of the custo...

• Question
• amazon
• opsgenie

My team is just getting started with incidents and are currently creating/managing incidents manually. We are mostly wanting them for post-incident analysis and reporting for now. The problem is that...

• Question
• cloud
• incident
• opsgenie

My use case is that I want to create an alert if a job event has failed.  I do realize that the current functionality for Job Event isn't listed https://docs.opsgenie.com/docs/gitlab-inte...

• Question
• cloud
• gitlab
• opsgenie

Current I use OpsGenie with Prometheus and I have a big problem. Alertmanager creates new alert and after a while it closes this alert during this operation opsgenie always creates new alerts, not de...

• Question
• cloud
• opsgenie

Does anyone have any use cases using the Email Notification Templates? Not being able to carry the priority of the issue in the subject along with not having the ability to pass through the name of t...

• Question
• opsgenie

Hi, I've just done a OpsGenie to JSD integration. Our use case for JSD is that we have a number of external customers sandboxed by organisation serviced by one central support team. We use project a...

• Question
• opsgenie

Hi, I've just added OpsGenie to a Jira Cloud Service Desk. Our service desk is I would like OpsGenie to comment on a ticket when it is acknowledged but I would like the comment to be internal only.&...

• Question
• opsgenie

Hi, I am pretty new to this an I hope someone can help me out here.. I have a new Zabbix 5.0 Server and get notifications from zabbix to opsgenie via the integrated webhook. I used this instruction...

• Question
• opsgenie
• zabbix

Hi, I only inform opsgenie support   doc: https://docs.opsgenie.com/docs/oec-running Clone the repository with git clone https://github.com/opsgenie/OEC.git Run docker build . -t OEC ...

• Question
• feedback-forum
• opsgenie

What’s New as of May 21, 2020 Hi there! We recently made some changes to the way you can leverage Single-sign on and authorization within Opsgenie. Based on customer preference and feedback we intr...

• Article
• opsgenie

So for alerts with P1 to P5 tags on Prometheus, alerts are being received by Opsgenie but alerts tagged as "warning", it will never received by Opsgenie, how do I configure Prometheus or Opsgenie so ...

• Question
• alert
• cloud
• opsgenie
• prometheus

Hi, 1. How system can send notification in case incident reopened by new associate alert? Is it possible? 2. When incident created, Opsgenie is sending notification using escalation policy team...

• Question
• alert
• incident
• opsgenie

Good morning, I'm trying to set OpsGenie notification every time Jira ticket is transitioned to Blocker (P1). There's no issue one a new ticket is created with this priority but if someone change af...

• Question
• opsgenie

Hi all, 1. I can make many relationships between internal services in one team, but what is the impact they will have on alerts and incidents? 2. Is it possible to create one big team and add two...

• Question
• opsgenie
• team

We are trying to integrate Opsgenie with MS Teams and following the guide supplied by Opsgenie team https://docs.opsgenie.com/docs/msteams-integration but the problem is when we are trying ...

• Question
• opsgenie

Hi, I was not able to find solution here.   How can I set up notifications to all in escalation policy each time the alert deduplication count is increased?   Thanks, Lukasz

• Question
• alert
• duplicate
• notification
• opsgenie

Hello, Please help me. Spent too much time with no success! I am unable to integrate from Opsgenie to Jira service desk. However, integration from JSD to Opsgenie is working. I have done the integ...

• Question
• opsgenie

Starting on June 8, 2020 support@opsgenie.com will not be an option to contact support. Instead, you can reach out to our support team through our web contact forms below or the in-product chat.* ...

• Article
• opsgenie

I've been looking over the documentation for this integration (Jira Software Cloud) and the various settings in the integration in OpsGenie but can't see one that allows for setting the priority of a...

• Question
• cloud
• jira-cloud
• opsgenie

Hi all! I'm having troubles getting OpsGenie alerts (any manual or auto) to create a ticket in next-gen service desk (cloud). I have Service Desk to OpsGenie working though. Is there good step by st...

• Question
• jira-service-desk
• opsgenie