OpsGenie x ServiceNow integration - Table different from standard (Incident)
Patrick Rajao Marques
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Hi!
By default, OpsGenie integration occurs with the incident table.
I have a custom table called incident_alert, and I would like OpsGenie Alerts to arrive when I open a ticket on this table, and not for opening and incidents which is the default.
I changed all the Business Roles of OpsGenie, pointing to the incident_alert table and put the respective fields in this table too, however the alert is not being triggered.
Are there any notes on the integration of OpsGenie x ServiceNow for the incident table that I need to change to the incident_alert table?
I understood that by changing only the BRs, I would open an incident_alert and the alert would be triggered, but that did not happen.
Please I need help.
Thanks.
1 answer
Ronnie Kingston
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