OpsGenie x ServiceNow integration - Table different from standard (Incident)

Question

Hi!

By default, OpsGenie integration occurs with the incident table.
I have a custom table called incident_alert, and I would like OpsGenie Alerts to arrive when I open a ticket on this table, and not for opening and incidents which is the default.
I changed all the Business Roles of OpsGenie, pointing to the incident_alert table and put the respective fields in this table too, however the alert is not being triggered.
Are there any notes on the integration of OpsGenie x ServiceNow for the incident table that I need to change to the incident_alert table?
I understood that by changing only the BRs, I would open an incident_alert and the alert would be triggered, but that did not happen.

Please I need help.

Thanks.

Ronnie Kingston_snohup · Answer

Hi Patrick,

It looks like this is a solution specific to your integration setup in Opsgenie. Can you please reach out to us on a separate ticket or via chat support please? We can look into this more specifically for you and help further.
Ticket can be created at support.atlassian.com