Opsgenie

I have an Incident Rule created for a team to create an Incident based on From criteria of the Alert that was created(I'm using the Email integration).  It created the first Incident beautifully...

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• opsgenie

Hi, I would like to know what Opsgenie integration can be used with Eventbridge input transformer. Currently using incoming SNS integration, when the alert is triggered, nothing found in the Opsgeni...

• Question
• opsgenie

Is there a way to have a rule applied to a team where we can define what kind of notification occurs based on its priority? For example, if we get a P3 alarm I don't want notification to go above an...

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• opsgenie

If I have multiple Opsgenie teams, is it possible to integrate each one of them with seperate sns topics or are we restricted to a single sns topic?   Scenario: Cloudwatch alarms 1, 2, and 3 s...

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• aws
• cloud
• opsgenie

Since merging our legacy Opsgenie account with our Enterprise JSM, we've noticed a new toggle in General&Settings: HIPAA Compliance - send compliant Opsgenie notifications to your users. Currentl...

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• cloud
• opsgenie

Hello,  When adding a phone number to the 'Voice' section within the notifications, we are getting this when attempting to test...   Ch1-21216 Account not allowed to call phone number ...

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• opsgenie

I am exploring JSM Standard with OpsGenie Essentials, using the SumoLogic integration (see https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-sumo-logic/#Configuration-in-Sumo-L...

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• opsgenie

Hi, I'm working in an integration between OpsGenie and Status Page. The purpose is, when certain alerts are created in OpsGenie, create an incident on the Status Page and update the affected compone...

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• integration
• opsgenie
• statuspage

I created a role for users with expanded access. I want them to be able to see alerts from all teams and have edit only admin rights but I don't want them to be able to modify other teams alerts. Is ...

• Question
• cloud
• opsgenie

Hi all, I am playing with Postman and Opsgenie. I configured the link between them and I am getting some results.  I wonder if there is a way to show a list of people on oncall during a select...

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• cloud
• opsgenie

How can I find historical on call schedues

• Question
• cloud
• opsgenie

hi there, something seems very broken with our Ops Genie accounts we have one Ops Genie team configured with four "User" members (i.e. no admins) - I am working with a coworker who is an Organizatio...

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• cloud
• opsgenie

Hey Opsgenie Community! We’re excited to announce an improved integration setup experience began rolling out to all Opsgenie and Jira Service Management cloud customers on Sep 14, 2023. This n...

• Article
• opsgenie

Hi Team .,   In my case i have acknowledged one opsgenie alert either it is p1 or p2 case but unfortunately i missed to fix it more than 2 or 4 hours, how can it notify whether its SLA breache...

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• opsgenie

I'm using OpsGenie for alert management, and I want to search for alerts and have them sorted by severity levels in the order of P1, P2, P3, P4, and P5. Is there a straightforward way to construct a...

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• opsgenie

We have set up a rather extensive series of scheduled reports going out each month, reaching both internal and external stakeholders. Unfortunately these schedules were set up by a single user, who h...

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• cloud
• opsgenie

We've been using opsgenie for quite a while now and everything was smooth until recently, when we noticed that all calls incoming from opsgenie have no caller id. This has taken us by surprise and so...

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• cloud
• opsgenie

Can you use Opsgenie as an ITSM Tool?  I see you can do incidents but can it do Service Requests, asset management etc.  I don't believe it can.  

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• opsgenie

Opsgenie has String Processing Methods available for pulling specific text out of an integration payload. This article will show two string processing method use cases for extracting text from two di...

• Article
• integration
• opsgenie
• smart-value

Very new to Opsgenie.  But have heard good stuff.     When an Incident is created as P1, I need to create an alert that: 1. Emails specific users about the incident, JIRA #, Su...

• Question
• opsgenie

I want to alerts on a different table (MID Server) and alert when their down I've tried creating a new business rule and updating the script for it but having trouble running a test alert also updati...

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• cloud
• opsgenie

Hello, We can see that alerts created from hearthbeat contains 2 details keys: "Heartbeat Name" and "Last Received At". We try to access those keys from the JIRA intergation to pass them int...

• Question
• cloud
• opsgenie

Hi there, I have emails coming in to Opsgenie to create alerts and they contain the JSM issue key. Is there a clever way that I can pull that email out and then link the issue back to JSM? I know ...

• Question
• opsgenie

We have Grafana 10 setup and are now setting up Opsgenie. In grafana we are setting up a contact point to send alerts to OpsGenie, that is all setup but when we try to send a test alert we get webhoo...

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• cloud
• opsgenie

When I tried to cresate new team like below, an error message poped up. I don't understand what it means, Could you tell me what i should do?

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• cloud
• opsgenie