Opsgenie

I am currently using the "Responder alert" functionality in JSM, which sets the appropriate responder based on the affected service, and sends that information to Opsgenie.  I need to set some a...

• jira-service-management
• opsgenie

I have an iPhone and an iPad. Both devices have OpsGenie installed, under profile settings within the mobile applications section I see both. However, OpsGenie will only push the first device in the ...

• cloud
• opsgenie

I've set up the integration with StruxureWare (APC) and successfully tested the configuration. I get an alert inside OpsGenie and it will increase each time I run the test from StruxureWare. My issue...

• cloud
• opsgenie
• struxureware

In Opsgenie, When I want to locate a Team, I see that the search works only based on the Team name but not based on Description of the Team.  A team may name them as xyz but it was know for sup...

• opsgenie

Does subscribing a team to a service get the team the same alert as a responder team? Also is there an undo? Can a team unsubscribe? It seems like that should be available, but I can find a way to...

• cloud
• opsgenie

Hi Everyone, We are doing a POC to use Opsgenie as our Oncall alerting system. In this POC, one of the usecase is to migrate Pagerduy teams, user and their schedules. So that everyone doesn't have t...

• cloud
• opsgenie

Hello, I have been requested to create a Dashboard that displays the status of our Key infrastructure objects. I am trying to utilize the Opsgenie REST API to obtain a list of open alerts within a s...

• cloud
• opsgenie

We have set up an integration that will create a JSM incident from an on-premise monitoring tool via OpsGenie.  Once an incident is closed in JSM, I would like to write the JSM issue key in to t...

• opsgenie

I'm running an Opsgenie integration with a JIRA service project, but the Outgoing Automation rule that sends updates back to JIRA ("If alert is closed in Opsgenie, set request status to Done in Jira ...

• cloud
• opsgenie

How do I list the integrations with keys and other details? I have a bunch of integrations and have been searching for a key but unable to find it. The search doesn't have filters that fits my need. ...

• cloud
• opsgenie

Hello, I'm not sure if this is the correct venue for this however, I'm posting it regardless in the hopes that someone from the atlassian team could actually process it.   I would like to hav...

• opsgenie

I am setting up IR for my company and want to use OpsGenie to generate a phone alert when someone is added as an individual responder or stakeholder.  The whole point is to wake them up or get t...

• cloud
• opsgenie

...upport.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zendesk/) states this: For example, add a note to Opsgenie alert/incident, when a public reply is added to the ticket in Zendesk. In order t...

• cloud
• opsgenie
• zendesk

I have two email addresses in my OpsG profile.  One is my normal email address, one is a Slack email integration address.  This address is ONLY selected for `Schedule Start` and nothing els...

• opsgenie

I have a vanilla Jira Service Management free plan.  We do not use Opsgenie, have no need for it and don't want it.  How do I get rid of it, or at least stop the auto-generated emails from ...

• opsgenie

I have a Jenkins integration that currently assigns alerts to `team-a`.   However, this Jenkins instance is used by multiple teams and each have their own jobs.   I would like to progra...

• cloud
• opsgenie

I am looking for an option where the description field of an alert in Ops Genie can be auto generated so that we can act faster and efficiently on the alert.

• opsgenie

I'm using the "List Alerts" API endpoint, as documented here: https://docs.opsgenie.com/docs/alert-api#list-alerts, but I'm not able to return the data that's on the `details` property of the al...

• cloud
• opsgenie

Hi, I want to put information in the alert description about the job name however there is no such available field for that. I've thought field Display Name would be right field for that but un...

• alert
• cloud
• jenkins
• opsgenie

I'm using the new integration between Jira Cloud and Opsgenie. When Jira creates a ticket, a subsequent alert is created in Opsgenie. This Opsgenie contains a link to the associated Jira ticket. Is i...

• integration
• jira-cloud
• jira-service-management
• opsgenie

Title. There are emailed alerts triggering on multiple servers indicating a heartbeat has not been received. I checked the history of each server's scheduled runs to ping a heartbeat and they all s...

• cloud
• opsgenie

Hi there! We have set up the integration between OpsGenie and Jira Cloud so that when an issue is opened in a given project in Jira, an alert is automatically created. The problem now is we also wor...

• cloud
• jira-cloud
• opsgenie

Hi all, I have set up the Datadog integration to the letter following this guide: https://docs.datadoghq.com/integrations/opsgenie/ When a monitor triggers in Datadog it is successfully sent and c...

• opsgenie

Hi everyone,  Is there a view that I can verify and audit that all team members have the mobile application installed/active?  Thank you

• cloud
• opsgenie

My company is currently using OpsGenie to manage after-hours support. We would like to restrict phone calls from ringing through to an agent during our normal business hours as we will have the full ...

• cloud
• jira-service-management
• opsgenie