Opsgenie

I have a team member that is able to login to OPSGenie on the web without issue. Using the app on an Apple phone - prompts for email (check) prompts for organization (check) pop-up says it wants...

• opsgenie

Wondering what a slack channel is and also wanted to know how you would get notified of P1 or P2 priorities when (in the example) she had it listed as greater than P3 and datadog in the Jira Service ...

• opsgenie

I feel this should be a very simple task. I have tried both with the old JIra integration and the new Jira Integration in OpsGenie with no luck. I am able to get OpsGenie to create a Jira issue when ...

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I recently upgraded my OnePlus 7 Pro to Android 12, and I am experiencing an issue as follows: I use the Opsgenie app, which has the appropriate permissions to bypass the "Do Not Disturb" mode (altho...

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• opsgenie

Is it possible to switch the channels within the teams integration or is there a way to completely remove the integration from a team and add it again to a new channel in the team? When I disconnect...

• ms-teams
• opsgenie

Hi guys, I'd like to trigger a webhook and change the issue status linked with the Opsgenie alert while press ack button, I've checked the Jira REST API POST /rest/api/2/issue/{issueIdOrKey}/...

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Hi all,   Our team is running a weekly oncall rotation with two shifts each day. so it looks like this.  OpsGenie's override doesn't seem to support specifying daily segments. W...

• opsgenie

Currently we have an addon in our PBX called "VM notify" that handles our after hours helpdesk calls. First thing it does is asks the caller to press 1 for emergency 2 for not an emergency. If they p...

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Hi, I would like to change the customer name in Opsgenie. I cant find any option to edit this settings. Is it possible to modify the customer name in Opsgenie? Will the customer ID changes also r...

• opsgenie

Is it possible to integrate Opsgenie Cloud with Zabbix in on-prem version ?

• opsgenie
• zabbix

An Opsgenie alert is assigned to the wrong responder, can add the correct responder but unable to remove the incorrect responder.

• opsgenie

There is a manual feature to spin up a slack channel in opsgenie, however I want to understand if there is a way with team actions/policies, or otherwise to have the slack channel automatically creat...

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I've setup the integration with statuspage in our opsgenie account and alerts that are created are also creating incidents in our statuspage as expected. I'm having issues using tags to map incidents...

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How to connect Prefect URL to set real time alert in Opsgenie  

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• opsgenie

We have the Jira issueKey coming in through the extra properties of an alert. Is it possible to match on the issueKey in incident rules and create an incident based on that? Right now if I try ...

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Hey all, I have JSM and Opsgenie connected and working.  When an issue is created in JSM that meet the alert criteria in Opsgenie the alert is created and I can see the JSM issue linked. I hav...

• opsgenie

I'm able to receive alerts from Jira Cloud. So then a selected the alert and created and incident from it. The incident shows up in the alert list and is indistinguishable from alerts. There's nothi...

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• opsgenie

I am trying to compare two fields, the Detail (Key-Value) filter with each other.  My alter has an author id and user id and if they don't match I would like to close the alert. Is this possibl...

• opsgenie

Currently I am unable to assign opsgenie alerts in Slack to users.   When I click "Assign" I am given a dropdown of users to choose from. All of my slack users show up in the dropdown.  I...

• opsgenie

When an alert is created, I would like to send a webhook that includes as part of the paypload an access token which has these specific properties: Can increase priority of the alert associated wit...

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Looking for options to disable "Option2" close alert during phone call trigger for few or all alerts. When a call is received to user it provides option 2 to close alert and we wnated to disable thi...

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• opsgenie

We have OpsGenie set up so when our 3rd party partner has something to report, they e-mail the OpsGenie alert e-mail. An Alert is then created.  Problem is when people "reply" to that e-mail ch...

• opsgenie

PagerDuty has an integration called DeadMansSnitch, which creates an alert when another alert is not firing. Is there anything related in OpsGenie? A basic use case, I have an alert that is always ...

• cloud
• opsgenie

Historically, I'd follow something like this, where I'd change the notification scheme, close all the dead tickets, and put it back on track: https://community.atlassian.com/t5/Jira-Service-Mana...

• opsgenie

I have added a new rotation to an existing schedule. Looking at it in OpsGenie appears to go into August as intended, but subscribed calendar only shows until May 31st (2 months and 4 days from now) ...

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• opsgenie