Opsgenie

We are moving from PagerDuty to OpsGenie and have a script to do this in PagerDuty. However, OpsGenie API seems lacking in this regard. Essentially we want to build an on-call compensation report for...

• opsgenie

Hello all! I have a question as I've seen some replies for how to create a Jira task for Opsgenie alerts, but I'd like to see if there is a way to automatically open a Jira task after I manually ope...

• opsgenie

Hello, I am trying to configure email notifications in Opsgenie.  Right now, for any alerts, we have the summary as: "Opsgenie Alert [issueID] Incident Raised". I want to change the summary o...

• cloud
• opsgenie

Is there a "created at" timestamp variable/dynamic field that can be used as part of an incident rule? We would like to include a timestamp in the incident message if possible.  

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• opsgenie

I'd like to know if there's a way for us to whitelist the incoming phone numbers from OG. I asked this because sometimes I am not sure if this is because I'm being paged or if this is some marketing ...

• opsgenie

I'm looking at setting up single sign-on with Azure AD.  What happens to our current user accounts?  Can they by mapped/synced with their AD account?  Is this automatic? Thanks, A.G.

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• opsgenie

We have a few Uniinteruptable Power sources (UPSs) that will often switch to battery power. This is expected, but when this happens we receive an email from the UPS supplier to say that this has happ...

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• opsgenie

I have a webhook connection between Sumo and Opsgenie. Alerts are working fine, my only concern is that for some reason it seems to skip the Notification policy that's set up.  I was testing ...

• cloud
• opsgenie

Hi, we would like to migrate our opsgenie account = https://carhartt-b2c.app.opsgenie.com to another one = https://carhartt-wip.app.opsgenie.com/ while keeping all the settings and the subscription ...

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• opsgenie

Is it possible to only notify team members on the first alert (or first couple of alerts) that are received by an OpsGenie integration within a given time period? For example, when we have a physical...

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• opsgenie

Using the OpsGenie REST API, how can I get a list of alerts acknowledged by a user (regardless of whether or not they were first to acknowledge it)? Currently, the 'acknowledgedBy' query param field ...

• api
• cloud
• opsgenie
• rest-api

Hello Team, Can we add Saudi-Arabia under the list of Supported countries for the phone numbers in Opsgenie? One of our customers want to associate a number from Saudi Arabia and they couldn't...

• cloud
• opsgenie

Good day!  We use Zabbix and Prometheus for monitoring. They are sending alerts to opsgenie and those alerts are routed to different Teams channels. So I was wondering can we silence alerts f...

• opsgenie

I'm getting "Authentication failed" error when trying to link JIRA software issues or JIRA service management requests to an OpsGenie incident    

• opsgenie

Is it possible to implement custom payload in the Opsgenie outgoing webbook? e.g. {   "message": "alert body",   "custom key": "alert Priority", }

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• opsgenie

Hi i want it so opsgenie doesn't skip log says: RULE[NEW ALERT][CREATE][IMMEDIATE STEP] -> Skipped notifying. User has seen this alert. We cant have this the user should be reminded they need t...

• opsgenie

Given a list of all possible alert tags (A, B, C, D...) Generate a report that has the top 8 tags, but exclude tag A and tag C

• opsgenie

I have configured my Priority field to map with OpsGenie Priority Alert field. Critical and High set the corresponding OG Alert Priority but medium and low do not. I have read articles about legacy s...

• opsgenie

i used to be able to login via larkhealth sso but not anymore. requested password incase i forgot the password - no email. I clicked on create account - now I got a welcom email? can you r...

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• opsgenie

...s: { "type":"notification", "policyDescription":"notification policy description ", "enabled":"true", "filter":{ "type":"match-all-conditions", "c...

• opsgenie
• rest-api

I apologize if this has already been asked elsewhere, but didn't find the answer after looking on the Opsgenie support and a quick look at online documentation. I am creating a new service and want ...

• opsgenie

We have an working integration between Zabbix 6.4 and opsgenie in EU. But, no hostname,host_addres,host_alias, or such fields is filled. Its all in the Description but not i a form opsgenie can wor...

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• opsgenie

We have multiple teams under our organisation and are some what new to using OpsGenie. We've noticed some stacked alerts are missed as they have been acknowledged and the sort option by default is s...

• opsgenie

We are migrating to Opsgenie from another product and I have been testing in Opsgenie. One thing we'd like to do is auto close alerts that people may have forgotten to over time. I have implemente...

• opsgenie

After you subscribe or watch a service, there isn't an option to unsubscribe or unwatch that service. I've only found documentation on how to subscribe: https://support.atlassian.com/opsgenie/d...

• opsgenie