Hello, We're about to create a pre-prod environment for JIRA with existing production data. Below are few of our doubts and could someone help us out here: If we take complete backup of Database f...
After Installing the latest JIRA Service Desk package (JIRA 7 with JSD 3.0), after login JIRA would show blank page where we can only click on the JIRA logo and Logout. For example: Screen Shot 201...
Dear Atlassian team, I have some questions about software maintenance. 1) Which service exactly we can get if we purchase subscription? 2) If we want to re-install JIRA because of change of t...
I added 2 balsamiq mockups to a story. I want to break the story into 2 stories and move 1 mockup into the new story. Is there an easy way to do this?
I'm attempting to make a custom field required. however, after setting it, the screen does not have the red * next to it, and users can still create ticket without entering an option. Is there some...
I am getting this message when trying to restrict which articles (with label) users can see when linking a Confluence Space to a Project. What does this mean? I am using Service Desk.
I am looking to create a custom date field that will initially populate with the date a task is created. I also need to be able to have editing capabilities of this date field. Is this possible to do?
We have a filter subscription that goes out once per day. In the email sent, it displays the contents of a custom field (Scripted Field to be exact). The problem is that even though the f...
Hello! We add NFR's to all new projects (Epics and Stories). We need to create an additional NFR that gets generated with each new Project with custom check box fields. I am not finding ...
Is there a way to determine if a multi select list changed in any way? I know how to check if it contains a certain value, but I want to trigger if there was a change (or ideally if it didn't c...
I want to configure the fields that show up in this sidebar on this page, but I don't even know what to google. Is this the 'default' screen? What is this thing? And secondarily, how do ...
Hi all, we had installed JIRA Service Desk but decided not to use it. We uninstalled the plugin but are still stuck with custom fields, link types and such, obviously related to it. We are searching...
Hi We have one scripted custome Field with name Total Find. It causing the error when we do any operation on issues. Like creating task, modifying and updating Error message in logs...
I upgraded to JIRA 7 from JIRA 6.4.5 and the JIRA Service is still pointing to TOmcat 7 instead of the Tomcat 8 that is in the new JIRA directory. How do I change the service?
I'm working on creating a custom notification for a situation where someone gets notified when moving an issue from a Service Desk project to a non-Service Desk project. I've set up a new notificatio...
Hi there, I have a Maven-built, standalone Java 8 app (as in, uses streams and other 8-ish features) that works well with Jira using the jira-rest-java-client suite. I'd like to integ...
I can't run JIRA Software 7 after upgrade it from 6.4. If I try to load any page of new installation, it show me the 500 error. Now I have my clients without service. This is the log: http-nio-8080...
hI TEAM, I require to change email outgoing template in JIRA, I need to add one custom field in that template. But the thing is that fields is not there in every project. I have tried to change ve...
Hello, I was adjusting fields in Jira and had a few questions: 1. How can we remove the "Original Estimate" and "Remaining Estimate" fields in Jira? We don't really use them and would like to remov...
We are currently running JIRA 6.1.4 and looking to do a migation/upgrade to a new server. Do these documents still apply for if we're trying to upgrade to JIRA 7? https://confluence.atlassian.c...
I'm getting an error message that says Exception: Script error every time I try to run a report, and when I click the Atlassian Support link, I get stuck in an endless loop of windows switching back ...
ETA on Jira 7 compat?
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