Jira

This question is in reference to Atlassian Documentation: Setting up SLAs Is it possible to set up "default" SLAs that will be applied to all new projects? Also, can SLAs from an existing project be...

• Question
• jira-service-desk
• cloud
• jira
• jira-service-desk-cloud
• sla

I have a JIRA instance (server, not cloud) for which I have JIRA Agile installed.  We've been using this setup for about 9 months (big fan, btw).  We are now considering adding JIRA Service...

• Question
• jira
• jira-service-desk

Just upgraded to JIRA 6.4. Now whenever users try to create a new ticket (i.e., enter information on the "Create Issue" window) then hit the "Create button", they get greeted by a popup that says "Ar...

• Question
• jira
• jira-core

We need to increase or user license for our currently installed 6.4 JIRA (installed last March) - do we have to upgrade to JIRA software in order to do this?  I am talking with customer service ...

• Question
• jira
• jira-administration
• jira-software

When I attempt to save a new comment on an existing issue in JIRA (Mac OSX 10.11.1 w/Chrome latest) the spinner comes up and just stays there. I have to refresh the browser to see that my commen...

• Question
• cloud
• jira
• jira-cloud
• jira-core

Hi When i move an issue to another project, the move operation retains all the field information including the sprint information. How can i ensure that while doing a move operation, some of the fi...

• Question
• jira
• jira-administration
• jira-core

Hi there, We're having problems when click on issue types to see the workflow. IssueTypesError.png   Can anyone help us? Thanks! 

• Question
• jira
• jira-administration
• jira-core

Hello world,  I went into the Marketplace aka the "Import from Marketplace" via the plugins/servlet/wfshare-import. I selected: Workflow | | Issue Types Maintenance Dev Workflow = over all wo...

• Question
• cloud
• jira
• jira-cloud
• jira-core

Hi everyone, we're hosting JIRA and are using the Time to SLA plugin. The problem is: When i search for specific issues with filters, of course I want to see the remaining SLA time for all displayed...

• Question
• addon-plugin.tts
• jira
• jira-administration
• jira-core

I don't know if I can request new product features here, but it would be nice if.... When an issue is assigned from one person to another to be completed and comments are being submitted all the tim...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud
• request

Hi, I have a custom numeric field, let's say Score. Value of that field usually starts from low value like 1 or 2. Users can change it. Me as an admin I need to have a date when value of that field ...

• Question
• jira
• jira-administration
• jira-core

We want to configure a lowre log level only for that plugin. ideas?

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• jira
• jira-core

Am I able to see ALL tickets from All organizations, or just from my organization, and if just my organization, what steps should be followed to enable this feature? Thanks in advance for your help.

• Question
• atlassian-support
• jira

Hi,  I want to save some data which will be associated with particular JIRA instance and project set on that instance. How can I get it?

• Question
• cloud
• jira
• jira-cloud
• jira-core

From this morning, the search function put all the display in grey desactivated. Even no way to change move to next page. Same behaviour occurs on our 3 computers at the same time. Please, urgent su...

• Question
• jira
• jira-software

We have JIRA server migration with same database. We are planning to backup the database. My question is if we fail the new server when we migrate we have to up and run the existing server. in this c...

• Question
• jira
• jira-administration
• jira-core

Hi. I would like to add an outcome to my tests in my current project. Right now there is just a Pass and Fail outcome, however I would like there to also be a 'Known Issue' outcome if possible? &nbs...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

If we copy JIRA home directory cross over the new server, do we need to manually enter the Licence ?

• Question
• jira
• jira-administration
• jira-core

Team members need to assess whether they need to continue watching an issue. This decision is often based on whether other more relevant people have taken up watching the issue. It seems at the mome...

• Question
• jira
• jira-core

Hi All,   This is Joseph of Toogees Interactive Co., Ltd. How are you today?   Actually, one of my customer(NCSOFT Corp) just received one email from your company about renewing their ...

• Question
• jira
• jira-core

This question is in reference to Atlassian Documentation: Configuring the customer portal We have many customers, each with their own help desk project. In the help center I don't want them to see o...

• Question
• cloud
• customer-portal
• jira
• jira-service-desk

Hello, I have such problem - I need to have text field which can be only 8 characters long (it cannot be mandatory and need to be editable). I added to "create" transition a scripted validator whic...

• Question
• jira
• javascript
• text

Hi JIRA Experts, What I want to do? In our "Quote" issue we have a custom field, which is called "Account Responsible" (Userpicker). This person is responsible for a specific process step. For this...

• Question
• jira
• jira-administration
• jira-software

I am currently on a trial and the service desk does not show all open requests for a client.  I created several tickets for the client and show in the queues as open. When I select customers it ...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

I've got a portfolio plan that is Kanban and is counting in hours. I've got a team with one user, who has a weekly working hours of 40, and the plan is set to have 8 hours a day, 5 days a week. I'v...

• Question
• advanced-roadmaps
• jira
• jira-administration
• jira-core