Jira

When our developers transition their subtasks from status to status we need the parent stories to transition automatically along with them (i.e. when a subtask for a parent story is moved to In Progr...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

• Question
• jira
• jira-administration
• jira-core

For the last couple of days we've been having constant timeout-like errors in JIRA that require constant browser refreshes and sometimes lose work. Is this a general problem or should we open a suppo...

• Question
• jira
• timeout

The following calculated field script was written by another user and am not familiar with this scripting. I recently updated our test JIRA instance from 6.3 to 7.1 and I am trying to resolve a singl...

• Question
• com.innovalog.jmcf.jira-misc-custom-fields
• jira
• jira-administration
• upgrade

I am the original user to a new atlassian jira instance but unable to download backup due to permissions. I have checked my user via the user management and can verify I am the full administrator, pl...

• Question
• cloud
• jira
• jira-cloud
• jira-core

How import a project jira version 7 to version 6?

• Question
• cloud
• import
• jira

We're planning to move to JIRA 7. In our current JIRA instance we have projects for both JIRA core and JIRA software. When we migrate to JIRA 7, how will I be able to split the project...

• Question
• jira
• jira-administration
• jira-core
• jira-software
• migration

On our Scrum board we find the Epic tab quite useful to get a summary of progress against an epic and to provide a quick filter of the issues linked up to an epic. Is it possible to configure the spe...

• Question
• jira
• jira-core

Hi, this was working perfectly 6 months ago and is now not working. We have Gmail account setup for us here at this office, thought they are not '@gmail.com' addresses.  I have just setup and c...

• Question
• cloud
• gmail
• jira
• jira-cloud
• jira-core

In the past several months, as an administrator I have been getting fairly frequent prompt screens in our instance of JIRA Cloud to re-index.  By "fairly frequent", it's about 2-3 times a week. ...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

I've set up new JIRA projects to run a multi team delivery across multiple countries. To facilitate easy EPIC planning, I have created an umbrella project to house the EPICS and the other stories fro...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

Hi  We use JIRA software and JIRA Service Desk I want change of URL and I know that we want create a new instance and migrate data.     But I want know if ervery paramete...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

Is the JIRA tool compliant if we share information with customer proprietary network information or personal identifiable information within JIRA artifacts. 

• Question
• cloud
• jira
• jira-cloud
• jira-core

Hi friends, I am using a Microsoft Surface 4 with a touch screen. When I am using my finger to navigate around scrolling up and down in my back log I constantly have a backlog item stick to my finge...

• Question
• backlog
• jira
• jira-software

Within my JIRA instance, we have a variety of custom fields. Is it possible to configure my instance such that whenever I come across a custom field, JIRA 'remembers' my last selection and ...

• Question
• jira
• jira-core

So far all the add-ons that I've found only support notifications sent to a pre-set channel in Slack.   Is there any plugin where, in lieu of an email, send a direct message as a pre-set User/B...

• Question
• jira
• jira-core
• slack

Due to a change of administrators, we are left not knowing the LDAP connection username. Is the user name stored in the database or a config file somewhere? Once we know the username, we can reset th...

• Question
• jira
• jira-administration
• jira-software
• ldap

• Question
• jira
• jira-administration
• jira-core

Hi,   I'm on trial and i want to know what this tool can do (and can't do). Is it possible to affect a Demand to a support group and not to a named agent ?  If i want to have level in m...

• Question
• jira
• jira-service-desk

Hi Is it possible to filter velocity charts by labels so that you get a more granular level of performance??

• Question
• jira
• jira-software

Although I've deselected some fields in a template, they are still shown, when I use the template. This is problematic, because it will irritate our users. What am I doing wrong? The fields are not...

• Question
• capture-for-jira
• cloud
• jira-capture-cloud

When I'm on agile board, I would like to hide epics that are completed. When I'm editing epic for story, I would like that offered epics exclude ones that are finished... Is this possible?

• Question
• jira
• jira-administration
• jira-core

This question is in reference to Atlassian Documentation: Best practices for IT teams using JIRA Service Desk hello, I have installed service desk on our jira. https://itelios-sas.atlassian.net/se...

• Question
• best-practice
• cloud
• jira
• jira-service-desk

I have a project that was converted to Service Desk while we evaluated its features.  Unfortunately, Service Desk doesn't really meet our needs, so I need to convert the project back to an ordin...

• Question
• jira
• jira-service-desk

Hello,  I have made a custom field and this is only visible when I create a ticket, in the Edit it is not visible. With the option Where is My field I get the following:   ...

• Question
• jira
• jira-software