Hi there, I was attempting to submit a ticket but the system keep saying that my SEN <JIRA(Server)> does not belong here and would not let me create the ticket. However, I could only pick from...
This question is in reference to Atlassian Documentation: Defining a project We are wondering, how can this feature of creating new set of schemes per new projet can be used? How can you keep ...
How to define dependency between two subtasks (Task A and Task B) under an issue such that task A cannot be closed until and unless task B is closed.
The Project shortcuts is a great feature for users in a certain JIRA project. However the links in this section is limited to https websites. The JIRA project we work with could use a lot of links to...
I am try to create a workflow validator but instead of getting the message I put in my code I get This is my code: import com.atlassian.jira.component.ComponentAccessor import com.atlassian....
I've been scouring the interwebs (and Atlassian Answers) trying to find an answer to this question and either I'm looking in the wrong place or such an answer doesn't exist. If you are are general us...
Can't a admin user install plugins in jira cloud? If yes, will he be able to install all plugins and do all operations? I could see that the most of the JIRA admin users in cloud are not open to...
I brought my tickets/epics into Portfolio 2.0 - I want the tickets to show up in the project under the correct Sprint that Portfolio 2.0 created. How can this happen?
This question is in reference to Atlassian Documentation: Setting up service desk users Hi, How do you set up different levels of support roles (i.e. level 1 support, level 2 support, etc.) and the...
I have created a QA assignee field in JIRA , but i don't get email notification when someone assigns the ticket to the QA assignee filed. How to enable the email notification.?
Can we suppress email from being sent to the user who initiated the a change. For example: If i create/edit an issue, dont send me an email about even though I want to know when other issues a...
Hi there, I am able to read all groups from JIRA via the REST API. Is there any way that I can also read the nested groups for each via REST? Best regards, George
How to build customer portal with 3 levels of services? As it designed in Atlassian: Untitled.png
Our customers all have accounts in JIRA via LDAP connection but do not have JIRA licenses. They can log into the customer portal and submit issues and comment on them. We also want them to be able t...
How can I add a workflow transition condition to make sure a role has a user assigned, which add on or plugin is required for this? I need to make Assignee field mandatory but in condition I a...
What comparable packages are available to Extension (aka Service Pack for JSD) or Dynamic forms for cloud
Here is my filter: (project = ABC AND issuetype = "QA Release" AND (resolved >= startOfWeek() OR resolved is EMPTY)) OR (project = DEF AND issuetype = "QA Release" AND (resolved >= startOf...
Can we automate email notifications based on the value selected in a custom field by our customer within Service Desk?
Can Service Desk handle multibrand portals so our different groups of customers can log into a different portal or use a different email to initiate a ticket?
i am using the live plan in portfolio 2.0 and it works great so far. I have also configured the hierarchy and created new level for "Initiative", tied to a new issuetype called "Initiative". I am now...
A new developer on my team asked me for my JIRA URL so they could login. Where do I find this? is it some sort of sub do main
how can I make a list that opens from cascade element of another cascading list at the screen? I want to see list2 (info1, info2, info3) in field2, if in field1 user has selected field "info" from l...
According to the Behaviours documentation, one should be able to retrieve the ID of the parent issue of a sub-task in an initialiser script like this: FormField parent = getFieldById("parentIssueId"...
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