Jira

I have an automation rule in my service desk project to automatically set the customer request type if it is empty. It was working initially, but now it is not. My other rules are working without iss...

• Question
• jira
• jira-service-desk

• Question
• jira
• jira-software

How do I enable access to give so users do not have to log in to a support portal.

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

https://confluence.atlassian.com/agile/jira-agile-user-s-guide/working-with-issues/flagging-an-issue?_ga=1.236557761.1175858395.1482946513   After following the instructions from the link abov...

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• jira
• jira-software

I am a beginner to groovy Technology how to read JSON file and how to validate JSON data in groovy.

• Question
• community
• groovy
• jira
• json

I am the project  lead and I get notifications whenever someone does something in our project even though 'unassigned' is default when creating a new user story. Only want notifications if I'm a...

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• jira
• jira-administration
• jira-software
• notification
• project-lead

This question is in reference to Atlassian Documentation: Editing and collaborating on issues Ask your question here...

• Question
• bulk-edit
• jira
• jira-core

I wonder if I can get a JDBC connection to the JIRA/Confluence database from plugin code and access the tables created by the ActiveObjects plugin. Is that possible? If so: Would that still work re...

• Question
• active-objects
• confluence
• jdbc
• jira

By using jql (Not by using plug-ins or ad-ons), how can I get to know total logged hours by individual developers (not issue wise time tracking) for a given period of time?   Thanks in advance...

• Question
• cloud
• jira
• jira-cloud
• jira-core

Hi, As off the recent version it is possible to modify the workflow by project admins. Although this is only possible if the project is the only one using the workflow.  I have been looking f...

• Question
• jira
• jira-administration
• jira-core

Hi there, since today we have JIRA Software 7.3. There is a new feature for project admins that allow them to edit their workflows in this particular project (described here: https://confluence.atla...

• Question
• jira
• jira-administration
• jira-software

Good afternoon,   For PCI compliance purposes, I would to be able to set-up a recurring task that will prompt users to change their passwords every 90 days.   Could you please advise if...

• Question
• jira
• jira-administration
• jira-core

Hi All i am planning to upgrade my JIRA from 6.X to 7.0.  My question - is it a good practice/recommended to delete the plugin caches before you do the upgrade? In my opinion, If we dele...

• Question
• jira
• jira-administration
• jira-core

OK, so I've used JIRA for quite a few years now but here's a new one I don't know how to solve! Business problem - about 40 projects, each with a few issues in them. I want to see one list where al...

• Question
• jira
• jira-core

Problem solved

• Question
• jira
• jira-administration
• jira-core

...

• Question
• jira
• jira-administration
• jira-core

Hi - I have quite a complex JIRA that requires regular maintenance what I don't want to have to copy and "tweak" for other boards and various other uses as this would become a bit of a nightmare when...

• Question
• jira
• jira-software

Hi,  I'm trying to configure automation options in JIRA Service desk and i've got an error when in the 'then' action I try "Assignee User to Issue" error message : "This action could not ...

• Question
• automation
• jira
• jira-service-desk

I'm trying JIRA Service Desk cloud. I have created, used, then deleted many projects. Projects related entries still exist in various locations in Administration > Issues menu: ISSUE TYPES,&n...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

• Question
• jira
• jira-administration
• jira-software

Hi,   We would like to offer our clients a standard worklog report electronical within JIRA servicedesk or within the servicedesk portal . As far as i have seen, i can not add worklog informa...

• Question
• ictime
• jira
• jira-core

Hi, I want Customers to have an ability to raise request on behalf of other users and also add themselves as the watchers. I looked into the permission and it seems "Modify Reporter" permission is th...

• Question
• jira
• jira-service-desk
• permission
• project
• project-role

Is it possible to specify Time to SLA per project? Include the (non-)working days?

• Question
• jira
• jira-software

Hello, I am using Jira Service Desk, I want to know if I can have it for free? how I can download it ?How much does it cost ? Regards

• Question
• jira
• jira-service-desk

Hi, I want to set issue priority in JIRA Ticket using groovy. We have a drop down list in JIRA ticket which is populated with a default priority once an issue is created. e.g "Priority 6"....

• Question
• jira
• jira-service-desk