Hi Jira Service Desk Cloud : Customers not receiving notification when issue assigned. we added Reporter for issue Assigned in Notification Scheme. image2017-2-16 10:42:51.png
This question is in reference to Atlassian Documentation: Managing global permissions Cloud install - user is site admin and does not have import export function in system settings. Why?
I've got a team requesting an email alert to be sent out to users when an issue due date is approaching. In order to ensure I capture whichever user may be attached to that ticket, I'd have to run a ...
Is there a way to have a chart show the number of story points rather than number of issues? The number of issues is not a good representation of the amount of work in a given sprint (which is what t...
This question is in reference to Atlassian Documentation: Configuring issue linking I have several issues created by mistake. How do I delete them?
I found the following: https://answers.atlassian.com/questions/32187 ... that states you have to import the subtasks with the parent tickets, but this is really old. I am hoping it is now possi...
My requirement is that I need to add an automated comment by the assignee of the issue whenever a certain issue has not been updated for 6 days. Then add the comment again, when the issue has not bee...
Is it possible to import a CSV of subtasks to tickets that already exist in JIRA? I found the following: https://answers.atlassian.com/questions/32187 ... but this is really old, so I was wond...
We currently have JIRA Software for tracking Agile and Scrum activities for software development. I am being asked to start tracking Program Management activities and to start up a Service Tick...
Somehow two of my projects became linked. Anytime I kickoff a sprint in one it also kicks off the sprint in the other project. If I change the name of a sprint in one of the projects it updates the t...
I have a JIRA project in which my user has multiple roles. Some comments in issues have restricted visibility to certain roles and i.e. when meeting my client i want them to see only comments t...
This question is in reference to Atlassian Documentation: Page Tree Macro Ask your question here...
Our JIRA tickets use a field "Resolution per Role" that takes 1 or more values. Since there are tickets that have more than 1 value, the total in the filter (895) does not match the total shown in th...
Hi, I´m configuring herzum approvals and have the doubts below: When I set a approval in a transition, don´t show the transition screen, why? Is there a way of a not administrator user defi...
I have to make the Fixed version mandatory for a project with key "AN". I add the following script in the simple scripted validator: issue.projectObject.key == 'AN' && (null in issue.fixVers...
by security , I mean : project permissions, issue security level and comment security in other words. will a mentioned user get email notification if he cannot see/browse the project? he can...
I have a Dev - Stage - Live publishing process for new versions of a SaaS product. All three stages are published but to different endpoints. Dev is for internal acceptance testing, Stage is availabl...
Last week we were trying to upgrade our JIRA instance (6.2) into JIRA 7 and facing below issues. License is too old for JIRA 7 This version of JIRA Agile requires a minimum build number of #45 in ...
Hello, I am trying to find out how i can set appropiate SLAs to tickets from different geographical locations. As an agent in the US wouldnt want to get hit with SLA vialotaions for a ticket created...
Hi, I have a problem. I use structure 3 . I have many tasks which are related to a sprint and sprint field is not empty on those tasks. when I use automation with groping according to sprint I ge...
I need execute some actions when the sprint starts and close. When its started, must be sent a e-mail with the issues and story point of this sprint. When its closed, i need change the sprint's nam...
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