Jira

Hi Atlassian community, We operate both Jira "core" to track features, bugs, etc., and Jira Service Desk to field and track customer issues. When a customer issue comes in, first a Service...

• Question
• issue-link
• jira-core
• jira-service-desk

We are working with a to send data from JIRA to ServiceNow.  How to we get webhook to always send the json to ServiceNow with specific credentials every time?  Every other app I have e...

• Question
• integration
• jira
• jira-service-desk
• rest-api
• webhook

I have multiple projects on one board, when I complete sprint and select to move unresolved issues into to next sprint, all but 1 project's issues move into next sprint. One project's issues scatter ...

• Question
• jira
• jira-software

Hey, guys. I apologize if this is a simple question, but I am struggling with this. I am attempting to automatically assign an issue's status from 'Solution Suggested' to 'Open' if the suggested sol...

• Question
• jira
• jira-service-desk

The original owner and creator of the board is no longer with the company and I need to change some things that require me to be the owner. How can I change the owner of a board? I read in one blog t...

• Question
• jira

Hi,   I'm trying to configure DVCS Orgs but am having a bit of trouble.  A third party is hosting our repository for iOS development and we would like to integrate with it.  However,...

• Question
• jira-software

Hi! I created a user only with access to a board called D1. This board filter a group of issues with certain status and it's working ok. The user only can see the board D1 and can not see other boa...

• Question
• jira
• jira-cloud

When displaying the results of a filter, when I select Columns, there's a choice for My Defaults. How do I set those defaults?

• Question
• default
• filter
• jira

Are you able to configure the issue details view to be able to show attachments?

• Question
• jira-software

We have a main project that has the following structure: 1 - Divisions 1.1 Departments 1.1.1 Sub-departments    Tasks should be created under the each sub-department. How can we struct...

• Question
• jira

Hello,  We have just installed JIRA Project Management Software v7.8 which includes JIRA Service Desk, JIRA Software and JIRA Core. JIRA is installed on a CentOS x64 Linux server with an MS SQ...

• Question
• jira-core
• jira-service-desk
• jira-software
• ssl

Error when connecting to ServiceNow from Jira   2018-03-19 14:13:30,166 httpclient-callbacks:thread-84 WARN anonymous     [c.a.webhooks.plugin.PublishTaskFactoryImpl$Publis...

• Question
• confluence
• jira
• jira-service-desk

Jira is reporting that we have a free space problem.  Low disk space on device containing temporary directory (/opt/atlassian/jira/temp) - 6 GB of free space remaining. Index backup and recovery...

• Question
• jira

I am trying to post an issue to JIRA Service Desk which requires a multi-select custom field to be filled in (customfield_10900) which references an object in a Riada Insight schema (a server hostnam...

• Question
• addon-com.riadalabs.jira.plugins.insight
• atlassian-marketplace
• insight
• jira
• rest-api

Суть задачи: Дано несколько проектов, статусы в которых одинаковы по смыслу, но разные по написанию, например «Done» и «Сделано», «Открыт» и «Open». Как в фильтре сделать так, чтобы он считал эти ст...

• Question
• jira

Any attachments added in Comments (by either Customer or Service Desk Agent) are not visible in the Customer Portal. Instead, all you see is a broken image icon.   If you click on the brok...

• Question
• attachment
• jira
• jira-service-desk
• portal

Hi - One of our customer is using Crowd (SSO) with JIRA Cloud. So he doesn't have username and password to login.  In this case, what will be an ideal way to use authentication for REST API?&nb...

• Question
• crowd
• jira

I have seen numerous posts that show a Jira top menu/navigation bar. I want to do a quick search on an issue and the instructions for doing so are here: https://confluence.atlassian.com/jiracoreserve...

• Question
• cloud
• jira
• search

...ore testing, I have noticed that this works when the user comments internally, but not publicly

• Question
• atl-dev
• jira
• jira-service-desk
• velocity

I have my kanban board swimlanes setup for epics.  Unfortunately, each card also shows the epic.  This redundant.  How can I change it so the cards do not show the epic?

• Question
• jira

Hello All -  I am currently in the process of creating a JIRA project that involves an email handler. I've figured out how to configure it in that when the email address receives an email, it c...

• Question
• custom-field
• email
• jira
• jira-administration
• mail-handler
• +1 more tag...

Hi I'm trying to configure the Tuckey URLRewrite filter for Jira we are going to change the base URL as part of an upgrade we are planning. We are currently using it in our confluence environment suc...

• Question
• atl-dev
• jira

Recently, we encountered an issue where after a series of server restarts, all of our user installed plug-ins and the service desk application disappeared from our Jira server instance. We are not qu...

• Question
• jira
• jira-service-desk

i created a Dashboard with a two dimensional filter for Version and total  number of defects for the versions. Sorting is "ORDER by affectedVersions DESC"   My Question is: Why is Ve...

• Question
• jira

We're using Jira for ticket / service desk functions, and CIC by Genesys for other facets of the system.  Jira uses JSON and RESTful service calls, CIC primarily uses SOAP calls.   I can ...

• Question
• jira