Jira

I am trying to setup an automation rule in help desk that is triggered by the time a request is created.   How do I derive that information from the createdDate?  Thanks.

• Question
• jira-service-desk
• jira-software

We're exploring new ways for our team to submit bugs and feature requests. We're requesting Jira users (e.g. account management) to submit a Jira ticket for each request. We understand there wil...

• Question
• backlog
• duplicate
• filter
• jira
• priority

Date/Time of a user's change is reported incorrectly in the notification email.   For example, the notification email was sent on 1/22/2018 at 1:30 PM but, the comment noted says i...

• Question
• cloud
• jira
• jira-cloud

Want to load Jira bug form when i load a page not when i click issue button

• Question
• jira
• jira-administration

Hello,   I have a strange issue, where if I have agents email our email handle (which points to a JIRA Helpdesk Project) - two duplicate tickets get created. One is a "task' issue type, and on...

• Question
• jira-core
• jira-service-desk

We have a custom field with group picker and we would like to restrict and show only the groups starts with the project key. For ex :  Project is abc  group should show only abc-12, abc-...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• custom-field
• group
• jira
• scripted-field
• +1 more tag...

Hi, I have a scenario of TestCase with 2 steps, and need to update Test Step status through API. Im trying below URL but seeing error.   http://<Server>:<port>/flex/services/rest/l...

• Question
• jira
• zapi
• zephyr

I have a required custom field that I want to hide from the Create screen but to still be visible on the Edit and View screens for issues. How do I do that?

• Question
• jira

I am trying to figure out how to officially sign off on projects that have been completed. I am confused as to if I just simply choose the Done option and or if there is a Sign off aspect that I am m...

• Question
• jira
• permission
• user-management

Subtasks of issues do not show up as separate cards within a swimlane dedicated to the parent issue, despite board settings set to: - Base Swimlanes on: 'stories' (Group sub-tasks under their p...

• Question
• jira

Hi,   I started a new sprint that have three weeks, but is showing two weeks on "days remaining".   Anyone having the same issue?  

• Question
• jira-software

Jira adds padding around the body that I want to override.  I have already implemented a 0 padding !important in our css but it isn't taking effect.  Does this have to do with the order the...

• Question
• jira

We are currently using Jira 6.4.1 with a future goal of upgrading to Jira 7.*. I would like to first get current on Jira 6.4, however. The documentation for upgrading to 6.4.2 (and my own sandbo...

• Question
• atlassian-support
• jira

I would like to create some unit/integration/functional tests for my plugin. I've done unit tests for a plugin before, but the input and output I was testing was Java Core objects, not Atlassian JIRA...

• Question
• jira
• mockup
• test

when i am trying to do integrity checker for Check workflow current step entries got 504 Gateway Time-out. How to set this issue?     Thanks in advance!

• Question
• jira

Hi, Sprint Name change in One agile board is reflecting in the Other board. Each agile board dedicates to a different project, there is no common thing in the board, still Sprint name change in one ...

• Question
• jira
• jira-software
• name
• sprint

I need list of projects associated with screen or screen schema. is there way like SQL query 

• Question
• jira

Looking to use GIT and Jira together, where on the Jira admin do you set this up smart commits.  Thanks

• Question
• git
• jira

We are currently using Jira Service Desk to handle Technical Support, however I am having issues getting the correct notifications to the correct users. We are using Jira Email This Issue, but I am s...

• Question
• jira
• jira-service-desk

Hi, I am wondering what the recommended header size is for the customer portal. I created a banner at 2000x2000 pixles to give the images a clearer look. When I load the page on a desktop it render...

• Question
• jira
• jira-service-desk

Hi, I want to bulk link set of test cases to a defect that I just created.  Is there a way to do it? I tried the bulk change, edit issues option but there seems to be no option for linking to d...

• Question
• jira-core

I have a Jira software project which uses the Kanban template. When I transition an issue to the Done status, the issue resolution is also set to Done. How can I optionally edit the issue reso...

• Question
• cloud
• jira
• resolution

I have been following the Getting Started guide and followed it step by step. When I get the the step to deploy the app on my development instance by adding the URL to "Upload add-ons'...

• Question
• jira

I want to delete JIRA-bot from the member of a Slack channel. I  have removed JIRA App and also removed the configuration. However, JIRA-bot is not kicked out from Slack channel.  Ho...

• Question
• jira
• jira-cloud
• jira-software
• slack

We currently have Jira locally and it's linked to our company's AD for user authentication.  If we migrated to Jira Cloud, would we need to recreate all the user accounts or can we link the...

• Question
• cloud
• jira
• jira-software