Jira

Defaults to "Zendesk Support for JIRA" How can I change this?

• Question
• cloud
• jira
• jira-cloud

A few weeks ago I was rearranging our columns and deleted a couple of them. Deleting the "Done" column, our last column, pulled out 500 tickets from the past and put them into the next closest column...

• Question
• cloud
• jira
• jira-cloud

This is a difficult issue to describe... I have email addresses in the root of our customers list.  Typically when I add those emails to an organization, they disappear from the root. I have s...

• Question
• cloud
• jira
• jira-cloud

Any way to identify the comment entered is for internal or for customer/public with a JQL or any other way to trigger an action.

• Question
• cloud
• comment
• jira-core-cloud
• jira-service-desk
• jql

Is it possible to compare the field status with a selected list custom field with scriptrunner in a jql sentence?

• Question
• jira
• jira-server
• server

I have created a portfolio plan for my projects in Jira ("Portfolio for Jira 3.19") and wanting to generate a dependency report for the issues of the plan. I see "Roadmap", "Teams", and "Releases". T...

• Question
• advanced-roadmaps
• featured-groups

I have the following handler for incoming mail and it works BUT watchers are not getting notifications when the comment is added via email.  They ARE getting notifications when a comment is...

• Question
• jira-software
• jira-software-server
• server

I'm attempting to group my issues in a way that doesn't seem possible in structures. What I want to do is essentially: GROUP BY Initiative, Component so that the layout looks something like this: (I...

• Question
• component
• group
• initiative
• jira
• jira-server
• +2 more tags...

I changed something in my SSD workflow (I'm not a very experienced user) and now when I change the status of a ticket to 'closed,' I can't get the resolution to change. I've tried adding a post funct...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• resolution

Atlassian has said that MSSQL 2014 will not be supported as of Jira 8.10.0, but there is not date on when that version will be released.  Does anyone have an idea of when that will be?  My ...

• Question
• jira
• jira-server
• server

I actively contribute to at least 3 different projects at my company. Sometimes more. I may have a bug in one project, an epic from another, and an investigation from yet another. I am trying to ma...

• Question
• cloud
• jira
• jira-cloud

Hi, I am new here and hope that I can contribute some day but until then - I have  a few questions. Hope you guys can help me. I work as a Product Owner with Portfolio 3.19 and have a question...

• Question
• advanced-roadmaps
• block
• dependency
• issue-link

Suddenly, I am getting an error when I try to change the status of tickets to In Progress: "Please enter Original Estimate." Time tracking has not been required on this project for years and suddenl...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi, We have an unusual problem with a particular ticket. When we attempt to view it directly, we get a message stating... You can't view this issue It may have been deleted or you don't have permi...

• Question
• jira
• jira-server
• server

I'm trying to set up an email handler to pick up messages and convert them to JIRA issues - i have done it successfully when link it to the inbox but when I specify a Folder it does not create an iss...

• Question
• jira
• jira-server
• server

We use Jira cloud with Zephyr plug in. We have created several test cycles with test cases populated in a Jira project. All test cases had the prefix ID of "M3UT-" plus a number, which is the project...

• Question
• cloud
• jira
• jira-cloud
• zephyr

Per the Atlassian / JiraAlign help documentation: Jira Fix Versions that have a release date that falls between the start and end date of a Jira Align PI will create a corresponding Release Vehicle i...

• Question
• jira
• jira-server
• server

Subject line says it all.   I've wasted too much time wading through search results that return admin for other products or try to upsell me to by more product.  All I'm looking for is...

• Question
• cloud
• jira
• jira-cloud

So I have a Project IODA and then I have another Project Called QS. Our QS is Zephyr and IODA is JIRA.  We connected User Stories to Test Cases using the is related to field in JIRA.  So Us...

• Question
• jira
• jira-server
• query
• server
• zephyr

How to add a link to the project settings pane for jira service cloud application? I tried using the following configuration to no avail. "webSections": [ { "key": "example-menu-section...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk-cloud

I went to disable a user account today and on the admin page for users the operations column (which would have the edit option as i remember it) is missing (it was there yesterday when i disabled ano...

• Question
• jira
• jira-server
• server

I have had couple of JIRA users report that fields that were in use in their projects just vanished from the projects. I had to go add the fields onto the screens again for them to be able to work wi...

• Question
• jira
• jira-server
• server

I get the following error message when I use the notification helper:  The Jira server was contacted but has returned an error response. We are unsure of the result of this operation. I am an ...

• Question
• cloud
• jira-software
• jira-software-cloud

hi community , I created a custom field , but I need to know how can adde it this field into all screens without select screens one by one...  in addition to the above is possible that when cre...

• Question
• cloud
• jira
• jira-cloud

Good Afternoon,  When creating a new test script or editing an existing test script when I used to be able to move cloned steps or newly added steps with ease in Chrome.  However it seems ...

• Question
• chrome
• cloud
• jira
• jira-cloud