Hi everyone! I'm having a bit of an issue trying to pinpoint specific tickets for reminders. Scenario: User creates a ticket that requires approval. Approver does not approve timely, Jira aut...
Hi Team, I do have four level hierarchy Level 1 - Project Level 2 - milestone Level 3 - task Level 4 - subtaks I want to show all three levels issues progress percentage in the leve...
Hi, We need help prioritizing our defects. Is there a feature to "score" issues? For example: compliance (1-10), customers impacted (1-10), financial impact (1-10) and then they would be total...
I have team who updates story point on weekly basis on issues in jira. if this week they have a task called AB and the story point updated is 5 and next week story point updated will ...
I am trying to edit a workflow scheme. I have copied the active one and am trying to edit it in "Inactive" section - however all I get is the spinning wheel icon. Checking system status and n...
We use custom subtasks to gather front end and back end developer effort (story points) related to a parent ticket. I want to create automation so that when story points of these issues types a...
Hello all, I want to move the parent story to a column automatically when all the subtasks are in that column. Basically I want to automate the transition of the parent stories as we usuall...
We are currently using the JIRA Service Management product. We would like to be able to use an automation rule that will allow the team to update a certain field through an email response.&n...
For about a month, I am no longer able to export my reports from AssetIT. The report runs fine but when I click on Export to CSV a blank tab open in my browser and closes after a minute. ...
Hello, I have a front end team and they are involved in numerous projects. How do I generate report of the status of the team members? I created a team and added all my team members but I was unab...
I used this feature to update issues in an existing project. For example I could update existing issues with a different Summary or give them different Story Points. This is not the same as making th...
My org has been syncing user groups over from Google, but we are no longer using Google workspace. If I disconnect the Google identity provider, will the groups it was syncing still be there and now ...
Hello everyone, I have a problem with a dashboard : the desired user can see the dashboard with its multiple gadgets, but has an error message for one of them: the service project report ( a...
I need to update the Jira cloud query in sheets every day manually, Is there a way to automate the process?
Hi guys, I have JSM Cloud and trying to find out how to do the following: When issue is created and the request type is ..., then assign issue to a certain user. How can I ...
I want to list issues that have the Assignee value present in the collection of issues identified by a filter. For instance, Filter "X": Is a JQL that identifies ALL Test Execution issues wher...
Hi! I need to understand which user logged their work on the task in jira. What I do now: I export the filtered issues, open them im Excel and see this field with a logged time in a format ";...
Hi Team, We are unable to see the changed target end in the comment section after the automation rule is successful. Could you please help. I am sharing the Automation details below:  ...
Hello, Good day!! Can anyone please provide the process/steps to full re-indexing the application and also provide the pre checks before re-indexing the application. Thanks in adva...
I'm looking to build some automation to follow the following logic: When all linked delivery tickets (that have been created using the 'Create a delivery ticket' button) are in a Done status...
We have created an asset DB within JIRA Service Management. The "Assets" tab appears on the JIRA Work Management options top menu - as shown, How do we properly link an object/asset item cre...
On my KANBAN board I have set up WIP limits but they are not highlighting the column as they usually do even though I am outside the WIP limits, any suggestions?
Hi guys I have set Teams in JIRA, meaning each user is part of one team. I want to create Jira automation so that if a ticket is assigned to someone, the team field will be updated to that t...
i have defined a label to reflect completion % of a story in scrum board, but it shows only the number. i need it to show as completion % 123 on the scrum board
i am using team managed with 5 epics, each epic has multiple stories. there is almost 16 workflow status defined and each transition will have completion %. i need epic avg completion %.
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