This question is in reference to Atlassian Documentation: Getting started for service desk agents Ask your question here...
I am trying to delete a jira group but it gives me this error message "You do not have permission to remove this group from all the directories in which it occurs". I am a system administrator on jira
Dont think we will use it, can this be done?
hello, In my workflow, I have a step witch have two possible transitions. Accept or decline. The problem is: In the issue screen only one button is visible. "accept" so people using th...
We're using the cloud version of JIRA and I have set permissions to only a select few role to create issues in each project (mostly I use roles to provide permission). Everything else otherwis...
While settingup datacentre i tried to connect my 2ndJIRA with same db i am getting an error message "You have specified a database that is not empty, please specify an empty database. If you want to ...
I´m working to get the collation in the JIRA database fix with the help of this documentation https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-a-microsoft-sql-server-jira-database...
HTTP Status 500 - com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT CG.ID, CG.issueid, CG.AUTHOR, ...
Hello, I want to categorize my tickets into "Frontend - Development", "Backend - Development" , "Data Migration" and so on. I have worked on a JIRA Board where these labels were colored and dis...
I'm a JIRA administrator and have a Tempo Project Managers role. Still I cannot view the Timesheets of a particular user. She was fired and her account is inactive, does it matter? I can vi...
In my licence information online in my Atlassian client account I cannot find any information on the version I purchased last year. Thus I don't know what version of JIRA to re-download and re-...
Jira Startup Failed.png Hello I upgrade my Jira 7.1.7 to 7.1.9. When I open Access Jira it says “Jira Startup Failed”. Can you please help me with this? Attach is the screen shot of my s...
Hi, My requirement is to fetch the release date of a version for an issue using groovy. I am able to get version name (08.00.10D). Next, I tried couple of ways using "getFixVersionsFor" and "versio...
Hi, We have a requirement in JIRA to define dependable custom fields which means if there are two custom fields A and B, values which are displayed and can be selected in B depends on v...
In our Dev environment we can see in the logs says "Transaction (Process ID 51) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction...
Hello, I was wondering, whether there is a plug-in that enables the data transfer from JIRA in excel format? If not, any suggestion on transfering a file in csv to excel woul...
This question is in reference to Atlassian Documentation: JIRA User's Guide how to convert subtask to story?
Not sure why this field, or other system fields (besides summary) are put on a screen when they are not apart of the screen scheme. - Might need to sort that Atlassian! However i require a way to st...
I am currently running JIRA v6.4.12, JIRA Agile v6.6.80 and JIRA Service Desk v2.5.9 on Solaris and I want to upgrade to JIRA Software 7.2. According to the documentation, it is recomm...
Hi, when trying to use the issue printer provided by Flying Agile the following message is displayed: An internal error occurred. Please check the host product's logs. Can you please advise w...
I am new to JIRA. We have a closed Service Desk, ie. only available for people with accounts. Got a requirement to setup our work flow so that it allows our "Portal Only" service desk users are abl...
Hello Atlassian, We undertake work for several organisations and administrated all development, testing and versioning within Atlassian Cloud. The team have now found all of this data to be deleted...
Hi All Any idea where when importing issues from a CSV into JIRA, the Original Estimate (which I am providing in seconds as suggested by Atlassian) fails to import for any issue where the estimate i...
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| 13 hours ago | ||
| January 13, 2025 12:44 PM PST | ||
| November 28, 2024 7:00 AM PST | ||
| November 28, 2024 6:09 AM PST |