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Jira
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I have a behavior that enters a bug template into the description field of the issue when it is of type "Bug". However, I want to avoid having people lose information if they go back and change the i...
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In our company we work on Two types of projects. Ideally we would have two project backlogs and one scrum team for each. However, only half of our company specializes in one of the types....
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I have an issue collector set up but it unfortunately continues to assign to one particular JIRA user. How do I switch the JIRA user for that particular issue collector?
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Hi, I have setup some basic SLA's for a service desk project that I am running, my conditions for the time are set with the 'Sample 9-5 Calendar' setting, does this mean that come 5pm local time the...
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Hi, we tried to use the following code snippet in our email template to get the old values of a customfield (script listener, send a custom email) <% def change = event?.ge...
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We have a separate project with basic workflow, default permissions and default schemes where in the last 2 days have not been able to create anything new for the entire project. I have granted compl...
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Hi, everyone Could you please suggest me some tool or maybe plugin to turn my JIRA Cloud into helpdesk system? Regards
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We are using Automation Module Version: 2.0.1 in our JIRA Service Desk 3.1.9. Unfortunatelly we receive error everytime when try to make any action. For example: "Transition issue - Transitioned to w...
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I am new to JIRA ServiceDesk and currently creating a number of queues for my teams. We have decided to set up a queue per team (1st line support, 2nd line support etc) but I cannot see a way f...
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I was wondering if it is possible to use saved filters from Jira on Confluence? I know you can use the same queries as existing filters but it would be nice if I updated a filter and it wou...
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I need to have a personal helpdesk portal in my JIRA Cloud. The idea is to collect customers' issues and to make JIRA tickets on its basis. Can you suggest me something useful?
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Rephrasing my previous question - Project Scenario - Sprint 5 is for complete system Integration testing then Sprint 6 is for bug fix for a developer to fix issues which were logged in Sprint 5. Spr...
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I'm a little lost about generate custom Measures, I will ask for your help with two examples: Example A: Display logged time depends of the project. On Rows I have a customfield, on c...
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Hi, I'm evaluating the clone Project Plugin. I got an error when I tried to clone a project. The error message I got is very general and I don't have any clue what's wrong with the process...
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Hi, we would like to work with external developers and therefore restrict access as mush as we can. How can I limit the viewing of issues to exclude all issues that are in a particular status ...
187 views 1 0 Deleted user September 6, 2016 -
After update to Jira 7 the session timeout setting doesn't work anymore. We have modify the file web.xml as described at https://confluence.atlassian.com/jira063/changing-the-default-session-timeout-...
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Scenario - Issue is logged in one sprint and developers gets the task in another sprint to fix bugs. If tester log issue in one sprint na dfix in another sprint. Can I attach two sprint against a bug...
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Hey, when trying to print cards from a Kanban board, only parts of the content are being displayed. How can I print cards with their full content? Thanks in advance Philipp ...
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We have scenario like, Service Line Drop Down > If we select service line we have to dynamically select the CC and BCC list CC List - Drop Down containing email address BCC List - Drop Down con...
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This question is in reference to Atlassian Documentation: Creating an Issue I have created scrum development project. while creating new Issue which does not shows Original Estimate and Remaining Es...
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We have an issue on specific user. There is no notification was being emailed to him even he is a member of the said group. Base on the investigation user he is not member of the group however even w...
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...lovakia Product Registrations csv importer configuration { "config.version" : "2.0", "config.project.from.csv" : "true", "config.encoding" : "UTF-8", "config.email.suffix...
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Hello, Is it possible to change Epics status based on a change in task status? Scenario: Epic 1 in Analysis status: Task 1 linked to Epic 1 Task 2 linked to Epic 1 I would like to have a capabi...
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