Community resources
Community resources
Community resources
Jira
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so - my server is situated in USA, my team are based in UK. team have all set profile to correct UK time zone however - issue is some updates on a ticket use the system time (USA) yet updates added ...
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In the Service Desk Customer Automation Template there is a line: <p class="jsd-request-sharedwith"> This is shared with ${request.sharedwith}. </p> and the resul...
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In other tools and in Excel I've been used to have a funnel to press to have the possibility to select individual field values, directly in the column header. I've seen a similar featu...
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I would like to personalize or disable the invitation email that JIRA Service desk, on local installation, sends to customer: is it possible? thank you
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how can I build my own report for example to get all stories status in a sprint for a specific project.
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Hello, When changing the workflow of a servicedesk project of ours we are getting a 500 error and cannot change anything. The error we get is what you see below: Hope you can help us out. ...
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Hi all we have a problem with the resolved field in the issue navigator. This filter returns issues but it shouldnt? status in (Closed, Resolved) and resolved is EMPTY The resolved field is empty...
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JIRA is meant for tracking issues, which it does pretty well. However each of these issues have its own related comments, eg, dev 1 this isn't executed properly, you need to do this or is this operat...
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Hi Is it possible to storing issue details to specific destinations custom post-function options of using third party plugins (script runner) ? please guide me Thanks & regards
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Hi Guys In my scenario customers submit requests to the service desk via email. Once the email is received an issue in the service desk is created. Is there a way to automatically assign an organisa...
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Hi, I have 2 projects. Project A and Project B. Created 2 issues : Issue 1 for Project A and Issue 2 for Project B. Issue 1 : Sub-task is created in 1 transition say create. Now I ...
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I'm getting this error when sending test mail. An error has occurred with sending the test email: com.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response;  ...
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I have following questions for a JIRA onDemand( JIRA on Cloud) backup 1) Is the backup automated and handled by Atlassian or done manual by the JIRA administrator 2) What is the usual frequ...
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..... ............. } formSubcomponent.setFormValue(componentValue) Release_Prime.setFormValue(relPrimeVal) } else { formComponent.setReadOnly(true) Release_Prime.setReadOnly(true) } /* T...
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This question is in reference to Atlassian Documentation: Project types and workflows Ask your question here...
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My Resolution field can't be changed from Unresolved in the Issues page view. How can I change it?
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When editing a Request Type, I'd like to add a photo to show the customers. Can't find documentation on how to do this. Is this possible? Thanks in advance.
2,315 views 4 0 Deleted user January 31, 2017 -
Hi, I've created a custom field "Rate This Fix" and used this field to screen at "workflow" with Mandatory. Anyhow, this field is not available in the create issue screen as I'm using custom issue t...
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Here is the log. I tried to import with a custom date field and it failed. When I removed the custom date field, it went through properly. 2017-01-31 22:40:13 -0500 ERROR: [regular_import] D...
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I've been given a Project Configurator export from another instance. I have installed the same version of JIRA (7.1.6) as the export, however that archive comes with jira-greenhopper-plugin-7.1.22.ja...
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What about on a project? We ask because we are trying to decide if a client that has multiple “lines of work” associated to it should be broken out into different projects and/or boards.
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