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Community resources
Jira
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Hi, i am new to Jira, but it seems to be very slow to respond. i have a high speed internet connection and it is working fine. Some times it simply sits there with a spinning wheel waiting. i am usin...
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Hi As a Jira administrator, our process requirement is below: Jira user create an issue, then following process step should'nt change any the original fields which the first user fill...
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Hi, we are running Jira 7.3.6. I have followed the guide on setting up an Asset Management Project. https://www.atlassian.com/it-unplugged/itsm/intro-to-asset-management When I try import the CSV ...
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Hello, I was wondering if there is any way to get the total time an issue has spent in an SLA, including cycles. For example, we have an SLA called "Time to resolution" that stops on all statuses i...
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Hi, We have recently upgraded to JIRA V7.5.0 and Tempo TimeSheets V8.5.2, and had migrated the system from one windows pc to another windows pc. We got a problem in the approval process of tem...
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We are using KanBan boards with Epics and Story's. We have a team of 5 developers and only one non-dev tester. In our environment we rely heavily on users to test our software which is mainly for int...
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I am working by a Client who is using Jira issues for both maintenance and project demands. The backlog is not business oriented and mostly the issues are technical. So I would like to introduce use...
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I want to create the following workflow but am having trouble finding a way, with the current out-of-the-box options that I am finding when I browse the workflow area: user is able to create a stor...
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Hi I would like to search for issues that had their fixVersion field changed although I want to exclude any issues that had initially an empty fixVersion field. For example: In my project I...
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I have an issue where my Sprint reports are showing issues being "In Progress" when they were actually done during the Sprint. Here is the sequence of events: 1) Sprint 17 happened and we completed...
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Is there a way to display more fields (including custom) on the create issue screen for specific users and not for others? We have users that will submit tickets that will provide minimal information...
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I am an Administrator on my project and trying to complete a sprint. The sprint ended yesterday and the Complete Sprint button is disabled (See figure below). Since I have admin rights, I should be...
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Hi, I need to find a way to create a public facing dashboard, just like "Jira Service Desk" customer portal for a "project management" type project. The people who needs to display the dashboar...
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I have a transition that I fast track based on a condition. It is to create a issue in another project based on the value of a custom field. When the fast track runs, the issue is created...
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...mport JIRA options = {'server': 'https://xyz/', 'verify': False, 'validate':True} jira = JIRA(options=options,basic_auth=(username,password)) issues = jira.search_issues('project = ABC AND type =X...
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Hi, what tells the handler to create an issue in the correct Project? I have included a key in the mail subject but the only way I can get get email creating issue in correct Project is to only ...
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Sadly, I've tried multiple different how-to articles but I've been unsuccessful when it comes to closing/resolving tickets. I thought at first it was a permission issue so I granted transition, clos...
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I have a custom field called "Additional Watchers" for a project with Issue Level Security. Ideally I'd have it so if I add a comment and @mention someone, it will automatically a...
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I have a jql query that lists me all issues that were closed between a time range in the past((resolved <= and resolved >=). My jira board has 6 columns and some of the columns have more ...
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When I do an advanced search with a phrase that contains a period (.), the results are unexpected. I need to find issues that contain the string ".airspace." without those where airspace only ...
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Since we upgraded to JIRA 7.4 we have had a strange problem. We are currently on 7.5.1 and host it ourselves. If I go to an issue and hit a workflow button like "Start Progress" or "Resolve Issue", ...
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I'm running server 7.4.3 and clients are receiving this error when trying to upload files. The file size doesn't seem to be the issue as we increased recently. As an administrator I'm able to upload ...
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Is there a plugin or API to sort exported data from a catalog report in JSON, HTML or XML format? I want to be able to create a report that displays data in a customized manner, without having to rel...
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Hi community, Configuration / process optimization questions here. I create a new custom field in JIRA (Single choice, Yes /No) and included it into default screen, it is listed there....
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I am working on an issue where I have a custom text field that contains text and dates and I need to parse the information out into 3 different fields whenever the field is updated. Use Case: ...
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