I have primarily worked with Jira service desk and as a jira administrator for my company I need to get certified for ACP-620. I went through all the training material and familiarized myself with as...
Hi, Is there a way to get the statues in workflow by code? For example, in the following screenshot, there is a "View workflow" text next to "Status" field. Click the text, you will see a workflow ...
Does anyone know why some users won't show up in the Permission Helper? I have several users who do show up, but then several who do not. They are in the same groups. I can assign i...
I made a page in Confluence, and within that page pasted a link to a Jira issue in a Software project. I want a link to the Confluence page to be automatically created in the mentioned Jira issue. I ...
I have an Automation in a Software Project set up to create a new service request in another Jira Service Project. The Trigger is when the project is moved into a certain status. &nbs...
We have team-managed Kanban boards, and one of our workflows is somewhat lengthy, with a segment that doesn't pertain to the entire team (sub-flow). As a result, we have a number of status columns on...
We have a user that has requested for a set of issues from a source project to be moved to a new destination project. Both projects share the same project configuration. When we attempted...
I have created a very basic automation so that when a custom field of "Size" is changed, then the story points would be automatically set on the issue. I've tried it in a bunch of different way...
I am trying to use security levels to hide certain issues. When I go to the Issue Default Screen the security level field is listed. However, it does not display as an availabl...
I'm noticing that during cloning, the original estimate value is carried to the cloned issue. Is this the expected behavior? Is there any way to omit it from copying? *I am aware I can c...
When creating a task, if you go to add a Sprint or a Component, you can see all sprints and components across ALL projects. We would like to restrict the list of sprints and components to only those ...
We are working on a large enterprise project and utilizing the Jira Roadmap and Advance Roadmap features to track progress. But, we are running into difficulty in viewing the information. ...
I would like to sit down at the end of the week/2 weeks/month and enter my time for a ticket(s). Some of these tickets require I spend a fixed amount of time, say 15mins a day. No more, no less. With...
Hi, We are testing out the data migration process from Jira Server to Jira Cloud. I noticed some fields get a (migrated) tag. In this case, did the Start Date (migrated) get create...
I know we have the velocity chart, but to see velocity related information surrounding a sprint, what are good queries I can run to show this?
Good Afternoon I am having an issue with Big Picture. I step up my Gant for my trello board but when I move to a another trello board, the Big Picture still displays the gant for previou...
I'm migrating/exporting issues from Bitbucket to Jira Software for a single Bitbucket project, and it seems to have stalled. The project I'm migrating has 57 issues. Should that take minutes o...
I'm trying open my project automation page, but just show the loading icon and after a while an error message. My site's laguage is Portuguese. The error message is: "Something went wrong. Our ...
Hello, I am a new user. After creating an account, I tried to create a new site. I added the site name but the page keeps showing It's taking longer than expected to get you started...
Hi, according to this doc, I should be able to access the calendar for my project on the left side. I don't see it though. Is this limited to non-free plans?
Hello, when viewing the automation page for a board we have, it is entirely blank. Do you know how this can be enabled/fixed? I see these errors in the browser console that seem related: Fai...
On Jira DC I'm trying to set a customfield check box that has Yes and No as choices to No in a workflow's post section. I can't find the syntax on how to set it, just doing CFxxxx="No" isn't working....
As a SM, I am trying to start a new (first) sprint for a development team. I see Tasks, Technical and Exploratory spikes in the backlog. What DEV want to 1. Does not want to create...
I have a manually triggered rule set up that I can use to clone an issue from one board to another (other, automatic rules keep the clones in sync, but one board is visible to my client and the other...
We attach Hard Drive property tags to our laptop/desktops tickets and when the laptop/desktop goes online it creates a Hard Drive ticket and puts the property tag number as the summary of the ticket....
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