mail queue

[Татьяна]

Good afternoon!

We are using jira service desk server. We also have an internal SMTP mail server to send notifications from jira. Synchronization and time settings are fine. We have a problem with sending notifications to clients, all notifications go to the mail queue and are not sent instantly, it takes 20 minutes. Can you fix this somehow? 

[Daniel Ebers]

Hi,

there are a few things that need to be checked for this case but a definite answer is not easy in this step.

Have you gone through all troubleshooting steps put on that page?
https://confluence.atlassian.com/jirakb/troubleshoot-email-notifications-in-jira-service-management-777026983.html

Cheers,
Daniel

[Татьяна]

These instructions do not solve the problem...

[Daniel Ebers]

That might be the case but from an external view the possibilities to debug this are quite limited.
In order to get a solution you would have to pinpoint the cause. This is normally done by looking into the logfiles.

An alternative would be to look around what else is available from documentation - but those are just guesses then:

• Mail queue never flushed automatically:
  https://confluence.atlassian.com/jirakb/mail-queue-never-flushed-automatically-268045859.html
• Jira notification mail stuck in queue:
  https://community.atlassian.com/t5/Jira-questions/JIRA-notification-mail-stuck-in-queue/qaq-p/242174
• Emails are not being flushed from queue automatically:
  https://community.atlassian.com/t5/Answers-Developer-Questions/Emails-are-not-being-flushed-from-queue-automatically/qaq-p/567647