User can't log in

[Cormia Esterhuizen]

The following message displays when trying to log in via Chrome browser which I have been using all along. I can however use microsoft edge. I prefer Chrome though. I have cleared all extensions, in fact there was only one. I don't know what to do further.  

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Try logging in again

[Hana Kučerová · Accepted solution]

Hi @Cormia Esterhuizen ,

this question has been asked here several times before and there could be different reasons. Please see here for some tips and tricks :-):

• Why is Atlassian refusing to log me in on Chrome?
• Jira cannot login with new Brave Browser
• Cannot access JIRA in Chrome anymore

Also, if any of this helps you, please share us your solution. Thank you.

[Airbus Driver]

Please try clearing the cookies and cache. That usually does the trick.