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I cannot log on to JIRA or Confluence with Chrome anymore. I have cleared my cache a few times, which brings me to the original log on - I can go through the logon process, including entering my Microsoft Authenticator PIN, but then it just displays - "We couldn’t log you in
You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."
I have the standard settings and no add-ins installed myself. I uninstalled Chrome, and installed it again, which did the trick for 10 mins. After that, I could access JIRA via Chrome anymore.
Can someone help?
I noticed this is a common concern, so I wanted to shed some light on the situation that can help you.
Three possibilities could produce this error.
Review our Supported browsers for Atlassian cloud products to be sure you have a supported browser version. Beta versions are not supported; it must be a stable release.
If you aren't able to narrow down the issue with these steps, my next suggestion would be to bring this to your IT support team or network administrators.
Have any questions or need any further help? You can ask a new question on Atlassian Community or create a ticket with our Atlassian support team. We're happy to help!
I'm the standard go-to guy for anything related to Atlassian - and in the last few days this also started happening far more often to many of us. Similar to Gregory, you must delete *all* cookies and cache, daily, or you get hit with that We Couldn't Log you In page (which has broken images?)
It's not an addon, it's not a version issue (no addons and this is a new install of chrome), so it's something else. other browsers work fine.
Agree. This started happening out of the blue for me since yesterday and is not allowing me to access either Jira or Confluence. By the way, I already cleared cache and browser data for the last 7 days. I'm using Chrome Version 92.0.4515.107. On incognito mode works fine.
This has hit my company all of a sudden. In the last 3 days I've have ~10 users report this exact error.
We had a company-wide update to Chrome pushed due to a security flaw that needed to be patched and then the following day I started seeing these errors. Not entirely certain it's related but leaning towards that as a cause.
For all of them, if we cleared the browser's cache, that seems to be the solution.
I would start with "last 7 days" then go to "All time" if that does not seem to clear the issue.
You can uncheck "Passwords and other sign-in data". I would leave everything else checked.
When cleared, close/reopen the browser and try again.
Welcome to community, do you have your Google Profile logged in to Chrome? If you do, you might want to reset that from Chrome settings. one way to test this is by using the Incognito browser mode to test if you can actually login.