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Jira cannot login with new Brave Browser

Good day team, 

there is a new browser that is really suitable for final users called BRAVE,used for blockchain too.

 

Can you solve the problem please? is not letting me get in with my login credentials, for a token storage problem, but actually this new kind of browser have as feature that...can you find a solution or version of attlassian for this new type of browsers? please

 

because the trend will be start using browsers like BRAVE

 

warm regards

 

8 answers

1 accepted

13 votes
Answer accepted

Suggested workaround:

  1. go to: https://id.atlassian.com/manage-profile/profile-and-visibility
  2. disable shields
  3. go to https://yoursite.atlassian.net/
  4. disable shields
  5. go to brave://settings/shields
  6. Set cookies to 'Allow all cookies'
  7. reload https://yoursite.atlassian.net/ (should now be logged in)
  8. go back to brave://settings/shields
  9. Set cookies to whatever your previous setting was..
  10. go to brave://settings/content/cookies
  11. in the "Allow" section click Add
  12. enter: [*.]atlassian.com
  13. click Add
  14. repeat 11-13 for [*.]atlassian.net and yoursite.atlassian.net

This is what worked for me

Like # people like this

Worked for me too. Thanks!

If this doesn't work... 
One can manually add cookies to their Brave browser the same way they would with Chrome. Simply follow the instructions in this post: https://superuser.com/questions/244062/how-do-i-view-add-or-edit-cookies-in-google-chrome

I logged in on Chrome.
Settings>Privacy>View All Cookies
Searched for Jira. 
Copied the information into a string:
document.cookie="name=cloud.session.token; content=<enter string from Chrome cookie record>; domain=.jira.com; path=/; expires=<entertime> UTC"
Pasted the string in developer tools in Brave browser console and viola!

Update 27 Sept. 2019:

Welp, it looks like there have been changes to both Atlassian Cloud and Brave recently that renders my previous answer obsolete.   I would suggest that everyone take a look further down at @Ben Emmons recently updated answer on this post AND upvote his answer please :)   It contains current steps to help make this work in Brave today.  Rather than continue to update my answer, feels better to just give the proper credit to Ben here.

I also have cited Ben's answer on another question about this in https://community.atlassian.com/t5/Jira-questions/JIRA-is-not-working-on-Brave-Browser/qaq-p/1186772

Thanks Ben!

 

Updated 18 Sept 2019:

Due to changes on the ID site, the previous URL is redirecting to a different domain (start.atlassian.com) which made my old answer near impossible to complete.  I updated the URL to one that can be visited on that address that does not redirect.  Thanks to @Flosch for pointing that out.

 

Original answer:

I was playing with the Brave browse today and came across this same problem.    Even when I tried to whitelist my cloud site domain (example.atlassian.net) AND disabled the shields feature for my cloud site URL, I still could not login.

It turns out that Atlassian Cloud sites are also expecting a login call to happen to the https://id.atlassian.com domain.  And since this domain is different than the atlassian.net one, it still counts as a 3rd party site in the eyes of the browser (not really third party in the eyes of Atlassian).

I found that I first had to go to https://id.atlassian.com/manage-profile/profile-and-visibility and then in the brave browser, put the shields down for this site.  Once I did this on both that domain AND my Cloud site URL, I could login no problem.

Brave is interesting, it appears to be using the chromium engine on the backend.  So it might work just fine with Cloud as the official Google Chrome build would.  But it still is not technically supported yet by Atlassian.  Just something to keep in mind for the time being.

I hope this helps.

Andy

Wow!!!  Great tip, thanks Andrew. Worked for me...

Like # people like this

Thank you, worked for me too!

It works!! Thanks for the tip! 👏🏻

Thanks Andrew. Just temporarily disabling Brave Shield on https://id.atlassian.com to complete the login process worked for me.

Like # people like this

Thanks so much!

Worked for me too. 

  1. Open https://id.atlassian.com, deactivate the Brave Shields for the site. 
  2. Open brave://settings/content/cookies and add https://id.atlassian.com 

Reload Confluence Tab which didn't work before, profit. 

Thanks for the tip. Worked like a charm

Thank you!

This doesn't work for me. I can "log in" but I can't see any projects.

Flosch I'm New Here Sep 18, 2019

This worked on one device, on another it didn't. Why?

Because you can't access company.atlassian.net (to deactivate Shield) if you're instantly hit with 14 redirects.

And you can't access id.atlassian.com (to deactivate Shield) if you're instantly hit with 8 redirects and end up on start.atlassian.com - apparently logged in enough to see your projects and tickets and your avatar in the bottom left, but not logged in enough to access company.atlassian.net! WTH, Atlassian.

Solution: go to chrome://settings/shields and allow all cookies. Then, go to company.atlassian.net. You should be logged in already or able to login. Afterwards, return your cookie settings to what you had before.

Like # people like this
Andy Heinzer Atlassian Team Sep 18, 2019

Hi @Flosch 

Great call out. The ID site has recently made a number of changes and the redirects are aplenty.    I appreciate your own work-around here as well.  However there is also another way to reach the ID site without being redirected. 

Try visiting the URL https://id.atlassian.com/manage-profile/profile-and-visibility directly.   This specific address won't redirect users to the start.atlassian.com domain.  And from that profile page you can still put the shields down for the id site that way.

Thanks for the reply.   I will update my answer to reflect this change so it can continue to help other Brave browser users.

Andy

Like Flosch likes this

@Flosch This was the first thing that worked. Thank you! But it only works if I keep the cookies setting on- "no cross-site cookies"-- If I turn cookies off completely it logs me out of Jira (and other things)

Flosch I'm New Here Sep 19, 2019

@Andy Heinzer Thanks for keeping your solution updated. :) You're saving a lot of people a lot of time.

@Rachel Cox Do you mean "Only block cross-site cookies"? Yeah, you can't deactivate all cookies if you want login on websites to work. "Only block cross-size cookies" is the default in Brave, so it's perfectly fine if you return it to that once you're logged into JIRA.

I got snagged on this just now and haven't managed to get past it.

 

Atlassian, do you want our business?!  Then fix your site.  This is the only one I deal with professionally that can't get this right...

One can manually add cookies to their Brave browser the same way they would with Chrome. Simply follow the instructions in this post: https://superuser.com/questions/244062/how-do-i-view-add-or-edit-cookies-in-google-chrome

I logged in on Chrome.
Settings>Privacy>View All Cookies
Searched for Jira. 
Copied the information into a string:
document.cookie="name=cloud.session.token; content=<enter string from Chrome cookie record>; domain=.jira.com; path=/; expires=<entertime> UTC"
Pasted the string in developer tools in Brave browser console and viola!

0 votes

Atlassian code is built with standards in mind, not browsers.  They then commit to support the most popular browsers (supporting IE for example, despite its miserable failures to be a proper browser).

If Brave becomes a widely used browser, I'd expect Atlassian to support it.  But at the moment, it's not.  As it's a relatively new piece of software, I would be questioning why the browser is not supporting the standard way of logging in.  At the moment, this is a problem with Brave, not Atlassian.

You'll need to come up with a very strong business case to support a non-standard browser if you want Atlassian to code for it as well as the most popular browsers.

If you'd take 4 seconds to google it you'd know that Brave is Chrome without telemetry. The case is that an enterprise customer prohibits the use of Google Chrome for security.

Like # people like this

It's clearly the opposite.  If they were supporting the standards, instead of coding to specific browsers, this wouldn't fail.

<sigh> you really have not understood the point.  It fails when browsers don't behave to standards.

On the bright side, it should be a lot better soon, as Microsoft have finally admitted they have no idea how to write a browser (or anything else) and are going to adopt a chromium base.  Oh, and  slightly earlier than that announcement, Brave has said it is going to stop ignoring standards, so we should see improvements quite soon.

0 votes
Deleted user Jun 19, 2018

Thank you Andy. Works for me

Cheers Andy.

Worked for me too.

It was getting very tedious having to remember to copy JIRA ticket links from e-mail updates and manually open in another browser.

Me too, thanks heaps Andy.

For me, what made it work, is only:

- To clear storage for https://id.atlassian.com (Open that URL then: F12 > Application > Clear storage > Clear site data), and

- To close and restart Brave browser (I did it twice, first time I got an oops).

No even need to update the White List and to deactivate the Brave Shields.

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