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Knowledge base articles for custom fields on JSD portal

Murugan Mittapalli
Murugan Mittapalli
Contributor
February 20, 2020

Hi,

Right now knowledgebase articles are only available to summary fields on the JSD portal, so is there any way I can present KB articles on custom fields, I do not find any add-on's on it, I am using JSD data center.

 

Thank you.

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Kristján Geir Mathiesen
Kristján Geir Mathiesen
Community Champion
May 7, 2020

Hi @Murugan Mittapalli   

Seems like the current version of JSD (at least Cloud) only supports the Summary field for KB lookup. There are a few apps out there but I have not seen one that offers this feature. Let me know if you find one :)

HTH,
KGM

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Maarten Wildeman
Maarten Wildeman
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September 14, 2020

Hi, how is it possible the items of the KB show up while typing the Summary field in JSD cloud?

Cheers,

Maarten

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Marco Brundel
Marco Brundel
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September 18, 2020

@Maarten Wildeman 

Hello, If there is a knowledge base linked to the Service Desk project and you are going to create an issue on the portal, then when you enter a word in Summary you will receive suggestions from the knowledge base.

Screenshot 2020-09-18 at 09.03.47.pngGroeten, Regards, Marco Brundel

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Maarten Wildeman
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September 18, 2020

Hi Marco,

Thanks for the answer.

That is not the case in my system, everything is linked because I can see the KB articles when looking at the tickets in Old View when they are saved. Any suggestions?

Schermafbeelding 2020-09-18 om 09.21.16.png

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