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Jira Service Management
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I'm operating a JSD (cloud) project with about 20,000 resolved issues, each with data tracked for the "Time to resolution" SLA. I'm running the following query and getting 0 results: project = ITHE...
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Is it possible to display both the comments and history together in the activity section, without the need to select one or the other from the dropdown?
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As our portal customers do speak German we need this Link and the Page displayed with this link in German when a users profile is set to German. You can find the Link below the Search Bar. See: htt...
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Please delete
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We created an archive project, in Jira Service Desk Server. As part of that Archive project we've removed customers from viewing the portal in our permission scheme. So now we are constantly being pr...
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Hello all, I have one question that i trying to figure out. We are using JIRA ServiceDesk where we have several different customers that can raise incidents/question to us. These Customers u...
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Our Time to Resolution SLA is randomly not working for some of our requests (of various types, e.g. Service Request, Task). Here is a screenshot of a resolved request. Scroll to the right to s...
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...url_setopt($curl_handle, CURLOPT_RETURNTRANSFER, true);curl_setopt($curl_handle, CURLOPT_USERPWD, "$username:$password");curl_setopt($curl_handle, CURLOPT_HTTPAUTH, CURLAUTH_BASIC);$query = curl_exec($c...
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Howdy! My question: How can we change the width of the customer service portal? There is so much space, and we want to use it. On a full HD solution you have nearly the half of ...
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I have set up some automation so that if a ticket is in a status of 'Waiting for customer' and not had a update from a customer in 5 days it sends them an update request. Then I have a subsequ...
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I would like to enable the notifications for some internal Jira users so they can still: - be able to consult the Jira Service Desk tickets, - and at the same time to not receive the e-...
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Hello, Our Jira server instance is going down from time to time, every few days we are seeing that the jira is not available and we need to start it again vi ssh connection to the server. W...
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Hello, I'm new to Jira Service Desk and I wanted to use Urgency and Impact to set automatically my Priority field. So I followed the below tutorial and it works great :-) https://confluence.a...
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These are all the existing portals recently we did not made any changes. Currently we are facing an issue when the issues updated or commented customers are not receiving the notifications. The sam...
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Hi, These all are existing portals, we did not made any changes recently. currently we are facing an issue when the issue updated or commented customers not receiving any notifications. The same c...
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Hi , My Recently resolved request missing but database have record. Please refer picture below and may i know how can i get back the record to jira from database? below is ...
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Hello! Recently in our jira service desk, customers notifications content has been duplicated. We didn't change anything. When the customer recieves the mail confirmating that we had the request, th...
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Hi, I have a problem where I click on Share as comment for any knowledge base article, the base url is not in the address. This is what is shown in the comment: [Title of the article|/jira/service...
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Hello, on some devices the Dashboard and the Customer Portal are not loading. In Administration-settings most things are shown and I can make changes there. For example "workflow as a diagra...
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In the customer portal view, customers can filter by open requests and closed requests. In the closed requests they can see both closed and resolved tickets. They would like to be able to filter by "...
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Hi everyone, we have a team of roughly 10 people working on our Jira Service Desk issues. One or two people should always monitor newly submitted requests during our office hours, evaluate them, esc...
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If I create an organisation or a customer through the API will automatically trigger an invite for the customer?
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Choose who can raise requests article describes three options. Are these options mutually exclusive or can they be applied in the same service desk for different levels of user types? Thank you, O...
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We've switched to SSO and wanted to add a message to the login screen telling them to contact an Admin if they see that screen. I am the JIRA administrator but don't have access to the JIRA server to...
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Hi, I have almost succeeded with the migration of Jira 7.5 to Jira 7.12.1 (which is the maximum version I can install because of the license I have). There's only one thing missing, the Kanban / Agi...
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