Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello, Can you have selective approvers? You can quickly choose which manager or supervisor you want to approve the ticket. I would like to know how to create a selective or limited approver so tha...
-
How can I upload bulk customer email address in the service desk specific project?
-
Do I need the entire discovery package on both servers (Discovery file with all the executables)? Or can I have a Discovery Agent on 1 then use the Collector from the other? I currently have the Disc...
-
How do I list all the service requests in Jira service desk cloud? I have site admin privileges but when I list service requests using /rest/servicedeskapi/request I do not see requests created ...
-
Is there a way to assign jira tickets for each project based on an on-call calendar? So if we receive ticket in to project X it then looks up on the on-call calendar to see who the on-duty reso...
-
Hi Admin, When addidng a Customer or User on a specific Service Desk project, we don't want them see other Service Desk. Currently, when an access is granted to the customer and go to the Customer ...
-
Greetings All, We are looking for ways that our Service Desk team can communicate with the end users that are opening up Incidents or Requests. We saw that Chat feature in the project, but the...
-
Hi all, I would like to create an automation that adds the individual that opened the incident to be added as a requested participant into the ticket. I found this article, but I have very little...
-
Hey there! Please, can you tell me about your favorite add-ons or other features to control SLA? Why did you choose them, and what advantages and disadvantages do you see? For example, I'll start w...
-
This has gotten to be fairly serious. When some users start an problem ticket, when a service desk agent assigns a ticket, or sometimes for any arbitrary change at all, JSM will return a ...
-
hello community We are currently trying to implement the vacation system in the portals and we are curious to know if we can directly block some calendar days such as holidays, non-working days, etc...
-
Hi Jira I am getting attached screens when I open my Jira. And when I do follow the link, I do not see the option to Email Request. I cannot complete the process. What does t...
-
Hello, The scenario is this. I have some templates created with TextBlaze, and I would like to add the reporter or assignee of the issue to them so that they say something like: Hello @john.doe,...
-
Hi Can some one will help me on opsgenie Incidents usage? Is this related to any kind of incidents ? or something else. .
-
Jira Service ManagementのITサービス管理テンプレートを確認していますが、 「サービス」と「コンポーネント」の使用方法の違いがわかりません。 「サービス」については、サービス構成が管理でき、リポジトリともリンクができると思いますが、コンポーネントについてはどのようなケースで管理するのでしょうか？課題を分類するために使用するのでしょうか？ お手数ですが、...
-
I am trying to link confluence to assets search result. I do understand that there are no gadget for it, but at least having the possibility to directly link to a search result would be helpful: &n...
-
Hello Community, the last days I tried to find a solution to bulk change Jira Service Manager request Tickets to "Private request" from "Share with Organisation". Current situation: A...
-
We have stakeholders who respond to emails from closed JSD tickets. The tickets end up in nobody's queue and nobody knows the person has responded. How does everyone else handle this? I would...
-
Hi, I was excited about Form functionality to collect more info from customers based on the step (issue progress). I thought this would be basic functionality, but if it is, I can't find it, or fin...
-
Hello everyone! I would like to know if it is possible to convert the SLA from business hours to business days. Thank you
-
Hi all. I would be grateful for your advice. We are a small startup, supplying IT equipment worldwide. We want to set up a ticketing system, with status changes and automatic notifications. Also need...
-
Hi Community! Any idea why I do not see section ”JSM/Portal only users” under User management in Jira cloud? I do see internal users and groups, but page where portal only users are normally m...
-
Hello Agents don't see who is watching the ticket (as it works in other ticketing tools) UI doesn't refresh when other agents assign the ticket or change the request type. For example, I am an age...
-
Hi folks. We have a portal form with a custom field that is not currently linked to a JIRA field so we are unable to report on that field. We would like to change that and understand that the linking...
-
Hi, If i see the List of My incidents i can't able to find the Assigned to Individual field. Please find the attached screenshot. Could any one please help me out how to do configure the Queue...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 13 | |
| 13 | |
| 5 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST | ||
| February 24, 2025 1:07 PM PST |