Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello, is there a way to advanced search for issues that are a part of a testing board?
-
What is the source of messaging that you have pending ETH to be transferred and hence looting people
Recieved a mail from mazefactor.atlassian.net stating that I have pending ETH to be claimed from AIRDROP . When I clicked and logged in ,it said to pay the gas price and hence looted me ,inspite of w...
-
Hi Everyone, Is there any official document from Atlassian as a sign-off from the customer we can use let's say I have a customer who gave me a requirement and I give a solution to it. Now I...
-
I created the new customer portal for our mobile users--as a basic help desk with requests. When I view a given request with a format that accepts the creation of a JSM ticket, suggested rea...
-
Can someone walk me through the process on how Jira Service Management and Trello can be used together in a more effective way. Right now I have it set up when someone submits a ticket...
-
Hello there, I have downloaded Assets Discovery for server and followed this documentation to the tea. I have mono downloaded and it is a higher version than the suggested minimum. I have unzipped t...
-
Hi, i am trying to enroll for the Jira Service Management free Plan. When attempting to do so, I get the following: We couldn't add Jira Service Management An issue prevented Jira Serv...
-
HI Can we do this? In Jira Forms Can I configure... I have a dropdown that I can select a, b, c or d If I select "a" I have another dropdown that appears that I can select 1, 2, 3 or 4 If...
-
One of my company customers raised a request via the service desk portal as a generic support request. We received the ticket, acknowledged and changed the issue type from the "generic" one to the "...
-
Hi! i need to add more than 100 users to one JiraService Management Project i administrate. I need to know if thre´s a way to do it faster than one by one. Thank you!
-
Hello, I am IT Manager on a small company and I recently started using Service Management with a Free plan to help me and 2 other IT tech to manage requests from users. From what I understood...
-
Hi, I want to Restrict the user to modify the Parent ticket Status(Change request) in Jira Service Management. once i will close all the Subtasks which are associated with the Parent task(Cha...
-
Hello, I try to change email adress of a member. But the person does not receive any mail to confirm the modification.
-
Hi, Once i create the change request i can see that Create Subtask link in the change request. I want to see the Create Subtask at the time of change Request is in the Under Review Status But ...
-
Hi Admins, Could you please suggest any plugin to generate excel/CSV reports for approval requests only? Suppose the approver wants to download an excel report of all requests where he/she approved...
-
Hi Guys, I've created a dashboard for incidents using a JQL query and displayed it using the 'filter results' gadget. The JQL returns any incidents from the previous month and any linked issues. I w...
-
Hi, I want to Create New workflow for subtask in change request workflow. Can some one will help me out is it possible in JSM? Thanks,
-
I have a problem with some of my jira widgets. on the widget page there is an error - "Something's gone wrong - our team has been notified, if the problem persists, please contact Atlassian Support" ...
-
Hello all, When I create a .csv Import, if the attribute of the object is a reference you need to insert the IQL for it. If I am not wrong this helps to avoid entering referenced data with no existi...
-
Hi! How not to send an email when updating a request if the request is in the closed status. For example. Request is status Closed. Someone updated field. I want not to send e-mail about it...
-
Hi all, We have JSM running in the cloud and all is working fine. We have one challenge that we need a bit of help. There are 2 ways to create tickets: 1. using the portal 2. by E-mail. O...
-
Why I cannot see this https://support.atlassian.com/jira-service-management-cloud/docs/customize-request-fields-in-next-gen-service-projects/ insted of I have just such :( Summary Type o...
-
I create a Service management project. E.g. ProjectA want to create link issue from other projects to this project. E.g. ProjectB want to create link issue to ProjectA, however, in ProjectB &...
-
hi I would like to receive information about the request, whose SLA process is violated, by teams and by mail, how should the following rule be? can you help?
-
Hello, I have a following case I need to advise how to troubleshoot. An external Customer person sent an email to <my company's address that is set up for Email Request for months&...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 10 | |
| 5 | |
| 4 | |
| 3 | |
| 2 |
| Subject | Author | Posted |
|---|---|---|
| 9 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |