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Jira Service Management
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Hi Experts, How to enable read only access for Service desk customers in Service desk portal. I have added user as a Request participants i need to provide only view access they no need t...
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Given that we are new to the Jira platform, I thought it prudent to put these questions out there, so we might be able to avoid mistakes that require our starting over from scratch... An...
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Hello community! In the Jira Service Management release 5.3 https://confluence.atlassian.com/servicemanagement/jira-service-management-5-3-x-release-notes-1155497425.html Atlassian enab...
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Hello, I want to create a condition for a transition based on a value in a checkbox. For this I use as Options Id the value of the field (11219). Unfortunately this does not work. Does anyone have...
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I want to be selective about who a JSM ticket is shared with. I had previously used the reporter field to do this, but that only holds a single value. In this example I have 5 clients for the same or...
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Hi everybody, I'm tryng to add fields in the form about "Services", by default this form have a "Tier", "Change Aprover" and other fields, but I need to add other specific to my company. It is posibl...
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For instance, I have a department that has to see only 1 specific request type while some other users may see every request in our service management software.
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Hi I dont know how frequent a query this seems but I am sitting on the fence with this one. I would like to know - since we are trying to better role out and manage a Service Management proje...
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Hello Community, I have a problem in the total ticket overview. I cannot assign a person for a ticket. Unfortunately, this is only possible when I go into the ticket. I would like to be able to as...
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How to print only the approvers who approved the ticket using automation rule to channel. I used {{#issue.Approvals}} {{#approvers}} Name: {{appr...
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We use Cloud Jira Service management to manage our support requests. Our customers add descriptions and attach files to the tickets. These descriptions and files may contain Customer data that are co...
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how do we upload network discovery results…. can we setup network discovery? we can use AWS for infrastructure setup?
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We created a jql filter in which we can see the SLA values for service desk projects and also linked internal software project ticket ids. We want to display the also the assignee for th...
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Does anyone know how you can arrange the sort order of your Request types in the portal. I can't determined how it is done. It doesn't seem to sort alphabetically, create date or in any o...
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Hey everyone! Im building up a JSM project for our IT support team and I'm stuck on created tickets being sent to different queues depending on the users location. We have IT support in different par...
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Hello community, Please I need to manually run the agent from a laptop and make sure it updates in insight. So far I have not been able to do this. We have many computers that update correctly and...
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Hello, I am trying to change the " Request Type" for a closed issues however I am getting the error message stating " The value could not be saved ". It works on the issues which are not close...
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are Passwords are not hard-coded into the application or stored in batch files ? regardless of hosting option .
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User data ( including passwords) stored in a separate database (schema) that can be managed separate
Is User data ( including passwords) stored in a separate database (schema) that can be managed separately ? Regardless of the hosting option .
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We have a client that would like to send emails to our JSM instance for a specific project which would create a ticket and be automatically assigned to a specific team. The Client has way too many pe...
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"Configured Mail Folder not found The connection is no longer open, messages marked as deleted will not be purged from the remote server: outlook.office365.com until the next run." How Can ...
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Hi Everyone! I was wondering if anybody knew of a smart value or condition that would be able to differentiate whether a comment was added to a ticket through email, or whether it was ...
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I am modifying a request type. I wish to make Due date a required field, and to show it in the issue view. This permission is available (schedule issues) in the project to all the project's roles. ...
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Hello, I would like to have a report created per a JSM project agent based on the "Time Spent" system field. Is it possible to have this report without purchasing an app for JSM? Thank you.
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On tickets it is possible to set the security level so only authorized people are allowed to see the ticket. I am looking for the samen option on assets, so that only authorized people can see and ca...
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