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Jira Service Management
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When I create a 2 dimensional gadget, choosing cascading filed as Y axis, I am seeing the results with respect to cascading values. For Example: field name = Application Application = Jira - Bugf...
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Buenos tardes, estuve leyendo documentos sobre este tema Documentos de referencia: https://community.atlassian.com/t5/Jira-questions/Importing-Epics-and-stories-using-csv-and-external-...
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I will greatly appreciate if someone could help me with how to get a count of remaining tickets at the end of each month. What JQL should I apply if I use a filter? And, how to show Created vs. resol...
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Hi, How to Compile a report of all the custom fields using Table Capture to create an Excel spread showing all the fields in the instance
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We have 90 open tickets in our queue and I am trying to create a visual report to help show the team to see what is going on in the queues.. for example how long have the tickets been open, when were...
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Hi, Overnight (A few nights ago) my customers who had access to the knowledge base have suddenly lost access to all articles. We have not changed anything our end, it only came to our attention toda...
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I want to integrate our Service Desk with WhatsApp to ensure users can do Password reset from their whatsapp. I would also like to know how if we can create and link a BOT to Jira
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Hello I'm trying to create automation to move tickets from one project to another (service project to service project). Im using the clone function and after the ticket is cloned, the automation del...
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We have a problem with an automation. Our automation cancels a ticket based on a request type and participation in a group. The request Type is selected from the list that can be accessed from the a...
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Hi folks, i have 2 project, let's call it Origin and Clone, when a ticket is opened on Origin i manually clone and move the issue to Clone. I set up an automation on Clone that align the status of ...
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We have for the past year been using Jira Service Managment, and our Users/Clients are happy to report and solve/comment issues. In a recent domain change we have changed from .dk to .com on...
350 views 1 2 Deleted user July 7, 2023 -
Hello everyone, I am using JIra Service management App. I have issue related to "Automatically allocation ticket by queue" maybe someone can assist me with this issue. My project receive tickets(S...
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Hello good morning to all. I have a doubt that I have been trying but without success. I have created 2 projects for two different companies, the problem starts when I invite customers to join in o...
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Hi all, Any body know how to change the Help Center url ? i.e https://1111.atlassian.net/servicedesk/customer/portal/ to https://3333.atlassian.net/servicedesk/customer/portal/ Thanks, Alex ...
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Hi All, I need to find all issues that have been assigned to Assignment Groups, that I am a manager of. ** We are using Asset - Groups and Users ** Example: I am a manager of 5 Assignment Gr...
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In JSM automation, if the value of variable A is the following example, Is it possible to get the sum of the values of variable A as a smart value? In this case the total value is 10. A = 2,2,3,2,1
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Hi, So since my title is a bit cryptic let me explain what I'm trying to comprehend here. On Cloud when you do a scan with Assets Discovery, after the scan is done the Discovery uploads your resu...
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Use Case: I want to store weekly individual statistics (mostly of the type "number of issues in filter A" divided by "number of issues in filter B") and don't want to need any commercial plugins. My...
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Hi there, I know I can set this in the workflow for subtasks to prevent the main issue being closed, but what if there is an open linked issue. Has anyone come up with an automation to bounce an is...
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I currently have the IT helpdesk setup with "Assist / Halp" and tickets go back to our Jira Service management for tickets. I need to have a new team brought on to deal with technical issues for som...
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I got the value of each custom field of the numeric attribute in the jql query. When the acquired result variable (A) is displayed in the log, it has the following five values. A = 5,2,3,6,7 I want...
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Hi there, I have an automation that when a particular service request is approved it creates a linked issue in another project. I can pass over who the approval group was from the parent to the lin...
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Hi, Is there a way to setup notification in Asset Management ? I want set of users to be notified when an asset is added/updated. Thanks in Advance, Shesha
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Jira server has the ability to include table in canned responses which basically meant that a text table appeared as visual table. || ||Col 1||Col 2||Col 3|| ||FROM| | | | ||...
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We have done some migrations at the beginning of getting the Jira service management platform going but some data has been gathered on-prem since then and we would like to migrate the difference betw...
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