Community resources
Community resources
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Jira Service Management
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I'm using the AssetIT app with service desk (currently testing) Is it possible to automatically pick a linked device when a ticket is created?
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Hello, We have 2 objects in assets: Systems Squads - which has referenced attribute (id-224) to Systems Catalog For both object I can have Custom Fields. Purpose: When someone pi...
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Dear all, I have 20 customers, each with their own Customer Portal (& customer service project). I want to add Confluence Pages to the Customer Portal, which would be project specific doc...
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Hi, currently we serve 20 customers and thus would like to have 20 distinct customer portals. Ideally with customized colors, logos, welcome message, announcement etc. So while each o...
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Hi all, I'm setting up a Service Desk Portal for our customers. I've added multiple articles to the portal so customers can help themselves. However, as a customer you can only see the articles if y...
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We need to hide one of the system field in the specific issue type create screen but this field should be available for rest of the issue types create screen. How can we achieve this?
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Hello All! I'm trying to create JQL to pull a specific issueType and all sub-tasks tied to this issueType. Ex: We have Epics which create specific issueTypes and then users create sub-tasks under t...
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I would like to add a separator for each field to the request type using a horizontal line. It's possible? Draft GREEN HORIZONTAL LINE
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Hi everyone, Setting up the JSM for an external customer use. I have the following issue and doesn't know how to cover it with JSM. A customer can submit a ticket which we call Technica...
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If we want to link tickets in the system, we always have to scroll down to select the value "relates to". Is there a way to set this relationship by default for the linking function?
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after pressing create users get this error: We received this error from your project: You do not have permission to create requests on behalf of other users. Once resolved, you can t...
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Hi Community, we are about to migrate our Data Center Instance into cloud. Actual we have advanced user information from on prem active directory in Jira Insight or "Assets" like department, busines...
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Can someone pls explain to me how that works
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In the ticket view, when you click on the status, you will see a list of all available status transitions from which you can choose the next status. Is it possible to change the order of the transiti...
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We're looking at using Jira Service Management but the main issue we're running into is that it requires an assignee to be specified. Essentially in all of the request forms if we set the default as...
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I have an image embedded into a field description that id like to be always expanded. Currently users need to click 'Show More' to see the full image
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I cannot find the API to get resolution for Jira Service Management Cloud in REST API document (https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#about). Which API or other methods ...
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Hello Community, need a little help on the following automation : Currently i have a global automation that have a scope for project AS and PS that have cloned issues in between, the goal is...
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Assuming we are having issue types 'A' and 'B'. All the 'B' issues are linked to 'A' issue type through the specific linkage. We have a requirement that once 'A' issue type is moved to certain workf...
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Hello, I would like to extract object type through automation. Currently, I am using Object updated trigger through Global automation. This trigger doesn't let using AQL, so I have to get ...
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Hello dear JSM community, we noticed that tables in forms are not editable for customers. Moreover, in edit-mode symbols (like warning, info) are also displayed as errors. (However, this is besid...
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Hi I am wondering if it is possible to structure the issues in timeline section of a work mgt project in Jira so that issues connected to an epic are grouped together? Now, you cant see that for ex...
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I would like to use JiraServiceManagement as a workflow for approvals and requests. I am hoping to realize the following matters, Please let us know if it is feasible or not, or if there are any ar...
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Hi team, I need your support. Create an automation rule, where I extract a user's email and put it inside the "approvers" field. Indeed the rule works but when assigning the user within this email...
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Hi, Jira software issue (Abc-1) is linked with Jira service management issue(JSM-1). If a Jira software user adds a comment to the Abc-1 issue, then the same comment will be added to the JSM-1 issue...
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