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Jira Service Management
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I don't understand what is causing this background automation, but I recently enabled the Resolution field in my Company Managed project and whenever someone creates a ticket it immediately transitio...
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It appears that all current track tickets are labeled as "Trivial" which seems inconsistent with our usual prioritization practices which used to be “Major“ by default earlier. Could you please help...
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Hi there. I am working on creating an automation rule that when an Epic transitions to the In Review status, issues in different projects are created. I'm trying to prevent duplicate child i...
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We receive emails from users who have not been invited, the emails are ignored by Jira, and we are given the below error in the logs: "Sorry, self-signup is disabled for this help center. You need t...
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I have a management software where customers are logged in. I would like to connect the support site without customers having to register again. My need would be to transfer customers to the support ...
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We are on Jira Helpdesk Cloud SaaS. I have verified my own Domain name in Atlassian Admin and connected an gmail-account under that domain name in the project settings. We receive incomin...
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Hi, Is there a way to set permissions or another method to control who can view specific groups or requests in the portal ? Thanks, Gal
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Hi, I am looking for a way to remove the long list of the requests from the group view in the portal. As an example I would like to present only the group name "Common Requests" and hide/remove t...
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Hello, I would like to embed my portal on my website, for this I use iFrame HTML and I require a URL. I already tried adding the URL link to my website and it seems like Attlassian does not ...
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I have a request channel in Teams, some Agents can raise a request from the messages, ad others cannot, anyone got any ideas why?
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Hello, Is there a training module or other documentation that explains the "Linked Jira Field", "Data Connection" and the "Field Key" functions? I have been tasked to step up and impl...
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Hi there! I'm currently trying to set up an automation in JIRA Service Management and have encountered some issues. I selected a template that I thought would fit my use case, but it's not working a...
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Hi Is there a Jira expression syntax that allows me to check the type of comment entered on a transition screen. In different scenarios I want to check it is internal or a Response to Customer is a...
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Hi, how can I know which version of Jira I have? thanks!
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I would like to create an automation that will edit the value of the field. So, if it's between 2 AM and 4 PM it will add a certain value. I have no problem with that when the trigger is on c...
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Need to capture event when form is attached to issue. But don't seem find one. Have workflow validator enabled only allow if form is attached, but the workflow is too fast, so it never passes, to co...
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I was able to add holidays to calendar by importing ICS. My problem is that during holiday sla is paused. Instead I would like to use Sunday service hours on that day. So it that supported and how I ...
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Dear Community! I can't create a copy of the workflow from JSM project, any ideas?)) I changed the name, left it, it doesn’t help. There are statuses in the workflow without transitions, b...
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After this app downgrade (bad update) https://community.atlassian.com/t5/Jira-Service-Management-articles/Upcoming-changes-to-Atlassian-Assist-in-Slack/ba-p/2475359 we have started a research ab...
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Good afternoon. I've encountered a problem. I can open an mp3 file through the portal (Jira Service Managment) in the Firefox browser, but not through Google Chrome or Microsoft Edge (it opens but do...
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Someone please tell me why we can't just have a normal WYSIWYG editor. The difference between "visual" and "text" is none. Adding link is very strange... After 20 years of development one would ex...
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Hi, I'm creating projects to triage requests to a number of email resource accounts. I'd like to be able to have my service teams categorise incoming emailed requests according to what type of reque...
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We have a jira machine which we restart daily, some days when we enter to work we see that we can not comment on the incidents and that within the projects no ticket is seen in the queues. We have de...
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I want to disable Teams integration in Service Management Project called Service Desk. I select Projects - Service Desk - Project settings - Chat, ... Disconnect this project. But nothing happens. Th...
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Hi, I'm newbie in JIRA. I'm trying to update an attribute value of asset object attached to object/issue when object/issue is updated. I'm working with automation role, I want to pass object/issue ...
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| July 11, 2025 4:42 AM PDT |