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Jira Service Management
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In our current setup, if an email comes in for an existing ticket, but the sender is not the reporter and is not a request participant, we get the error "You do not have permission to view this attac...
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Hi, I'm building request forms that we are providing via the portal to our customers to raise bugs/issues - but I cannot find a way to add the organization field to the form. It shows as av...
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Discovered the following resources, but had no luck implementing the solutions they provided to achieve the above: https://community.atlassian.com/t5/Jira-questions/JIRA-Edit-Screen-Remove-quot-Comm...
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- Customers in groups( "BBC") in "A" HelpDesk project - I'd like to give an acces for a Customer from "BBC" also, to an other HelpDesk project name "B" - But how new customer not to acces/see Proje...
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Is there way to use the Service Desk API to remove 'Customers' from a specific service desk so they can't see the tickets in that service desk anymore ? Or to disable their access to Service De...
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Hi, I have configured AD and there was no problem to login. but AD users can not login to JIRA service Desk. Local users do not have any problem to login. JIRA does not sync to AD and This er...
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...ccounts. Now, I have these Tasks and I want to provide tasks to the public, so that everyone can assign themselves as a PLAYER to that specific task. It is not necessarily the "assigning" itself b...
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I need to get the date of certain transitions in certain issues. We are currently manually going into each issue to get the dates.
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Currently, the REST API only allows me to create customer. https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post However, i would like to know if there's a way I can upd...
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I want all "Resolved" issues with comments & commit details. How can I get it ?
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I'm using the service desk email channel to open issues from mail. But it doesn't process forward and reply as the same issue. The use case is: I'm receiving a support email so I want to track it,...
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l got error message like this: org.ofbiz.core.entity.GenericTransactionException: Commit failed, rollback previously requested by nested transaction. This message occurs when l try to close the iss...
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This may be a bit complex to explain and I have a strong feeling 3rd party tools would need to be utilized to accomplish this, but I am trying to identify a way that we can use custom fields within t...
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Specifically, the link to the Edit Default Value option is on the Configure Custom Field page under Default Configuration Scheme. I have created a custom field to test wiki markup. I've gone i...
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Why is JIRA Service Desk version so behind the cloud version in the Help Center Customization. JSD is now in v3.9 and still no banner customization in Help Desk Center. When is Atlassian going to dep...
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We currently create tickets one by one. Is there a way that I can enter all of the information on an excel spreadsheet that would create multiple tickets? Thank you, Jackie
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We use JIRA service desk for managing 1 application with multiple external customer organizations. We need to regularly create an issue status report per customer organization to ...
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Today while configuring our new Jira Service Desk install, I noticed that emails to the Office 365 mailbox I set up are creating two tickets for almost every email. These duplicate tickets are exactl...
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I have created an SLA through the application (Service Desk) successfully, however, I have so many different SLA's for each customer that it is easier to create all the goals by directly inserting th...
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Hello, I created SLA and i'm using two calendar one for work hours one for rest of the time, SLA works during work hours, but after that just pauses no countdown, any idea why ? BR,&nbs...
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Hi, I have a jira service desk server install up and running with roughly 2000 active customers. Now I am setting up a new project where I need to share information among the users about the created...
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In Jira service desk portal, How can we change the options of a select list custom field on the basis of the organizations to which a logged in user is a part of? If I am in a Group/Organization A I ...
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Is there a way to receive a notification when a customer creates an account? Obviously we can tell if an account has been created if we see who has sent in an email but I mean this more for those tha...
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It appears that all I can do is choose from predefined series when I add a series to create a report. Are we able to create additional series to report on? e.g. custom fields with dates I...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |