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Jira Service Management
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Hi, Is there a way for user to auto-login to Jira Service Desk using their AD account? I understand you can install a plugin where you can integrate authentication with AD. However, what we ...
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Hi, I have a number of agents on my service desk. Is it possible that the user can automatically be notified of the agent who has been assigned their ticket? I assign tickets to agents but the user...
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We intend to operate a transport business we need a perfect cars solution for fare collection, mostly what we are looking at is not tapping system but small pos money deduction machine which al...
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Hi! There is this text above the search bar on both costumer portal and help center which we can't find where to customize, remove or format it. Our content is entirely in portuguese language, so we...
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Howdy, Has anyone been through the exercise of separating Jira Service Desk from a server instance to become a stand-alone JSD server instance? We hit a technical challenge migrating projects from t...
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I have added a customer to our JIRA Service desk, but when he tries to access the site we get the error message that the user does not have have access because our site has reached it's licence limit...
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In my Service Desk project, https://copiloto.atlassian.net/ when I receive an email, it is displayed in plain text and not HTML as the original email. Example: (Original Outlook Mail) (Ti...
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Hi, We use Jira Service Desk with our customers who are internal staff of our organization. When they leave their comments, they are not able use 'Mention' functionality. Is this not available for C...
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Hi Is anyone able to advise me or direct me to a confluence guide on how I can go about BULK REMOVAL of Customers from a project? Thanks
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Going to the permission inspector because one of my Service Desk agent is unable to close the issue I see on the following message: "Jira Service Desk had been disabled this permission" Det...
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We started to see a section in our issues "Issue Dependency" and "Issue Hierarchy"?
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Resolved field is broken. It is supposed to capture the time-stamp when the ticket was resolved/closed. In stead, it captures same value as-is for Created field. Without that field,...
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I am trying to clone a ticket from Project A to Project B using automation rules and link both. We need to post a comment to inform the reporter (Customer) saying that we have moved your request to ...
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hey, we have created a customfield (type=asset, name="(ALL) Domains") referencing to Insight and our customers are able to select the appropriate Values in a drop down. Fine so far For an automatio...
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I would like to list the tickets that have internal comments from a specific user, such as the JQL query
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Hello all and thank you for your time, What I want to know is... if it's possible for my clients to send an email to support@companyname.com that automatically opens a ticket on our service desk. ...
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Jira is not loading up. See attached error
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Hello, I install Jira Service Desk and Confluence on virtual machine with windows server 2012 R2. We want to change domain name so FQDN of virtual machine will change from vm.domainA.la...
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Hi guys, I am currently using the free version When you complete the 2 gb of storage space, 1.- is it not possible to upload attachments? 2.- is it possible to empty the storage?
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I need to configure a workflow, so that there are 3 approvals within the same status. The thing is that, first one person must approve, then only the next, and only then the third. Every next person ...
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...3.411Z, goalTimeUpdatedMsEpoch=1587648843411, metricCreatedDate=1587648843401, updatedDate=some(1588061183199)} It says remainingTime=some(-10) but this isn't true. But when you open the detailed I...
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If the user does not appreciate the support work. Is it possible to somehow set 5 stars?
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We have a scenario, where we will not provide customer to access JIRA portal. But we would allow customer to send mail for ticket creation. We noticed that only when people are added to particular p...
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I have a queue / query that results in 571 records where the status is "Waiting for customer." I would like to apply one more public comment to all of these tickets so the customer g...
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Hey Guys, My automation rules is failing. Im getting an error message that says 'This user was deleted'. I know this rule was working when I set it up. The error message doesn't rea...
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