Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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I am able to create a Classic service desk project using API but i am unable to create a next-gen project.
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Jira cloud. We have a project in Jira Cloud. We have Default Notification Scheme in the project. Users notification setings is set for the User. Notification assistant shows that everything alrig...
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Can agents create their own queues visible to only themselves? eg, i want to see all tickets assigned to me that are from our customer called google. the setup would be Assignee=nielsen, status = le...
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Hi. Issue. Jira cloud. This guide tels about steps to associate a notification scheme with a project https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.ht...
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Hi, Would it be possible to add a picture for every of our agents? So the customer could immediately see in the email the actual agent who is answering him. Kind regards, Mathias
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Hello, even though i am aware that its currently hard to change even the texts of this email and Atlassian is quite successful in not implementing JSDSERVER-1386 - Customize Customer invitation...
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We have increasing interest in Service Desk for HR functions - more than one of these would benefit from anonymous suggestion flows but I'm not sure this is possible - has anyone designed / developed...
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I used both Service Desk and Q and A features. In the Service Desk, there is a search for a topic. Is there a way to make it possible for Service Desk to search through
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Hello, Im having issues figuring out how subscriptions work for filters. I have 2 users who have created filters and both have created scheduled times to send out these filters they are both...
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I have figured out a problem where if someone creates and email with our service desk email cc'd then when anyone responds to the email a new issue is created. Is there any way to prevent this from h...
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We use the Service Desk as the Tier 1 layer for requests and then Jira Projects as the Tier 2/3 layer. When an issue needs to be transferred/escalated to the Jira Project, a triage team member manual...
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Is it possible to show fields based on workflow status in Jira Service Desk Customer Portal? Example: I would like to show the change start/end date once we review and plan the change. So customers...
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Right now a common practice by our team is to create Linked Issues from on Service Desk to other Jira Projects. We generally use the "Link Issue" feature within a Service Desk issue and then complete...
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I have multiple client organizations that utilize our JiraSD. For SLA to response, does it matter if I create a single SLA rule with multiple unique conditions for each organization or can I bundle a...
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We are evaluating Jira (Hosted) and linked to Jira (cloud). We can manually link Jira tickets within JSD and view active status of linked Jira ticket but would like to know if, via automation auto cr...
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The 'Clear Formatting' option is continually greyed out and never works. I have no control over clearing previous formatting. Additionally using the keyboard shortcut 'Ctrl+\' does not work either. I...
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Can we add Components field in service desk portal so customer can select that?
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Hello. I am looking to automate customer account creation. We would like to avoid that our customers wishing to make a request through the customer portal need to create manually an account. &nb...
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Greetings can i kindly ask for assistance in this "Time to assign SLA" when an issue is created from the Create button my time to assign is still ticking as if the issue is not assign...
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Boa tarde. Estou querendo montar um dashboard para a média de satisfação do projeto, porém não consigo ter a média de satisfação, somente a contagem por estrelas. É possível termos a média ...
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Hi, Anytime a document is attached to an email sent to our service desk inbox, it runs through a virus/malware scan. As a result of this, a temporary duplicate of the email is created. J...
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Hi, preconditions: Jira SD server and Jira Software server are run on the same instance Created user directory for exchange users in between the two Jira's In SD I can see users in the group jira...
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Unable to assign tickets to one of the team members who have the same permissions as other users whom I am able to assign tickets.
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Hi, i'm trying to export (with xporter) a Grid with ${html:TableGridField}, but i'm always getting a result like the following: {"ducketId":"2","rows":[{"rowId":"row_84188e64-a5c6-4d9f...
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Hi All, We are currently using GitBook for our documentation, and this is the website URL for our public facing documentation: https://docs.linuxfoundation.org/docs/ (this is an auto generated ...
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Atlassian Community Events
| User | Count |
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| 27 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |