Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I'm doing what I think should be a pretty simple thing which is to set up a dashboard that all users will see when going into the project. The obvious first gadget to use was 'Assigned to Me.' I rais...
-
Good Afternoon, I am trying to build a Two dimensional Chart based on Labels. That seems to be working for me. There is trouble when i am trying to pull report based on labels (off that chart...
-
Hi, I have the same issue, turned of email request. Enabled again, the 3 buttons still do nothing. Tried a few times, tried Edge and Chrome. Any other suggestions / things we can try?
-
We use JSM Cloud and have a Help Center for customers, where multiple Service Desk Projects are summarized in one Help Center. For each Project I can set the language support for announcements in th...
789 views 4 1 Deleted user December 16, 2020 -
We would be eager to know the average time taken for the Time to Resolution SLA for tickets based on priorities. How to achieve this in Jira Service Management. Thanks in Advance.
-
Hi, I have a checkbox including twelve options and I want to validate that all the options are marked before transition the Jira issue to close. I have tryid to use the validator Fields Required but...
-
Example: A portals : customer A,G H can see and submit ticket only. B portals : customer A,B C can see and submit ticket only. customer A can submit ticket in portals A ...
-
Anyone set up a password reset confirmation email for their instance for security reasons? I want to implement one and wondering the best way to go about it.
-
We have a team that handles service requests for two companies, Acompany & Bcompany. We have one JIRA instance that handles work for both companies. We need to have one Help Center branded...
-
In my request form, in the bottom. I have a field names "share with" and this field is mandatory. I tried in the screen cofiguration and I dont find this field. I want to eliminate t...
-
Is it possible to add custom fields to 'Organizations' in the 'Customers' section? For example, I'd like to add other account information, such as where the organization is based or who their account...
-
Hello - we're fairly new to Jira, and notice that in many of the web forms for the projects, the associated customer name is not available. Is there a way to display the customer name more, modify th...
-
I created sample automation rule - send email when new issue is created. When I create new issue this rule is not triggered. I created same rule for another project, and it's working fine...
-
We have our support organization split up into 4 separate JSM projects and each team works on their own tickets. Occasionally, a user will create a ticket in the wrong project and an agent will...
-
I have two users who only have access to our atlassian environment. They don't have subscriptions because they don't use it. The only thing I want is to share the service management dashboard with th...
-
I have followed the documentation for accessing smart values for list items and have tried all the different variation shown here: Use Smart Values to Access Listed Values I also tried testin...
-
Hello Community, I'm testing / playing with the new ITSM project, and I'm curious whether anyone is able to get anything other than the "Incidents" queue to show a number on the left-hand panel (see...
-
I suspect not because I'm seeing some older conversations online that seem to indicate not and at least one app in the store.
-
Adding new custom field pull data to an existing report on google sheets inclusive of the new fields
I have created a security incident report on Google sheets to populate to record incidents that have been raised on Jira, I have added custom field recently and I want the new field to also populate ...
-
Hello Community, Is it possible to do a bulk update to the Jira Service Desk Customer Notifications email template? I have over 70 Service Desk projects where I need to make a change to the no...
-
If I need to create reports with tickets separated by the groups of request types made in the portal. How can I make this?
-
Hello, while setup a ticket/issue i was unable find a way to setup new fields visible to customers. Case: User wants to request a feature, he opens a help center and fill a special form. Agent ...
-
Hi there. I've been using the Jira Service Management application for quite a while now as a platform for our school's IT support helpdesk. We only use the free plan as I am the sole technician on-si...
-
Very scary problem as I only recently noticed. Some incoming emails are not being picked up by jira (not even visible in the log) and thus not creating new ticket in JSM Our mail domain is han...
-
I'm setting up a Service Desk project. I've added swedish translations and set swedish as the default language, as shown in the image below. However when I open the portal to customize it, l...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 8 | |
| 4 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |