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Jira Service Management
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Can a field be added to show the reporter email? I can see a tootip hovering over the reporter but if the email is too long it is cut off and only show so much of it. Ref: Customize requ...
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I am creating a Change request. We have 4 types of change requests. We have a requirement that for one request type, the value for the start date field for the Change should be 7 days from the creati...
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I am trying to run a rule that will auto-populate a custom user-picker field. Anytime an issue is created I want it to take the value of the reporter field (which I believe is itself a user pic...
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I am creating a Change request and we would like a banner to be displayed when the Change is in a particular workflow only. We have Draft, New, Scheduled Statuses. Our scenario as when we open the ...
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Have created an automation that posts a comment under specified conditions. The comment the automation posts contains an @username Should @ work when posted by an automation? The us...
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Hi, We use a google form to accept new issues from the public within our mobile app. Unfortuately, all the emails have the form owner's email but the reply to is the actual users email...
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Hi all, I'm a total newbie so forgive the basic question! If I create a new project that shares configurations of an existing project, will making a change in the new project affect the existing pro...
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I need some help, I am drawing a blank and I can't seem to grasp it at the moment. We use JSD for our internal org to submit tickets to our technical operations teams as the "gatekeeper." So...
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Hello, I'm working a new Jira Service Management service desk project and I was able to configure almost everything as expected. However, I'm not able to add a new organization - From C...
574 views 6 0 Deleted user October 1, 2021 -
How to sync comments from different project that was linked to each other. when there is a comment added in project-b it will auto comment on the parent ticket project-a
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I have an Insight custom field that is supposed to hold a lot of objects. I accidentally stumbled on Jira limit which seems to be 20 by default. Is there a way to raise or remove this limit?
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Hello everyone, I need to setup a standard helpdesk ticketing service for my organization. In a first short period of time I don't need to track ticket time resolution; I just need people to monito...
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I'm trying to connect a custom google account to jira service management but it fails with a 403 Forbidden GET. In gmail it says that jira is connected to this email address. From Jira->S...
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Hi all This is my first time posting on this community. I am new to APIs and so far I have managed to get my script to pull the information I need relating to a project, what I am slightly stuck ov...
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In our knowledge base we have labeled the articles to show in the servicedesk portal, but it seems that it is not working, even the articles without labels is showing? We have as well achive...
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We have dozens of clients and frequently need to go on-site for service calls. We also need to plan efficient delivery routes for multiple service techs to ensure we make the best use of their time. ...
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no aws service management connector in jira managed apps
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Hello, is there any other way how to attach file to the ticket expect using the comments? We´re trying to connect another system to jira. By creating comment we activate webhook event for comment in...
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I am certain that I'm overlooking something really obvious here but I'm desperately trying to set the sequence of the fields on a transition screen. I just can't find anywhere that lets me do it. Has...
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Hi! We try to create a very simple integration for Microsoft Teams. The only thing the app does, is showing the ticket-portal as an embedded website. The app is running inside MS Teams on the left s...
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There are multiple project that uses a 1 email and each project has designated folder inside the inbox folder the plan is to create multiple jira service management project and all of these project ...
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One of the reasons perhaps JRACLOUD-70298 isn't being voted upon is that we can't vote on it? I find it hard to believe that this hasn't been included already in the offering, and the request ha...
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Alguém ja passou por este problema? Estamos com a pagina do service desk cloud(txtecnologia) fora do ar e isso está impactando muito. Nossos clientes estão reclamando e o suporte da Atl...
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Hello All, We have a bit of an issue with our Jira Service Management instance. We have everything setup and connected to our Azure AD. When people login they redirected to Office 365 which they use...
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