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Jira Service Management
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The JSM project I created and the confluence space are linked, the articles show when you make a related search, what I was wondering if it's possible to pin certain articles directly in the help por...
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Hi, Since the reinstallation of my workstation (Windows 10) and JIRA, I have by default the language "French (Réunion)". Even though I changed this setting, I have a problem with one of my apps and ...
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I've searched for info to no avail. I'm skeptical in general, apart from a labor-intensive workaround of assigning customers to a "dead-end" project. For us specifically, I am very skeptical the...
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Hello Dears, Kindly advise on below case: We have one ticket that has a missing workflow, and we are unable to close it propery as shown below: Ticket: https://erabia.atlassian.net/jira/servicede...
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looking to see if there is a option for when a user reacts to an internal comment in JSM, can a notification be set using the Jira cloud slack app. similarly to when a comment is added to a task a no...
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Hello, As a general question, I was wondering if it is possible to set the change calendar in a project with the "Change" issue type but not created in the template IT Service Management. &nb...
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Jira SD : To cleanup the ticket data in Jira Database- Team, we have a scenario where all the Jira SD data ( in Jira Database ) will be copied from one Environment(A) to another Environment(B). ...
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Hello All Hoping you can help. I am getting feedback in the comments section let me know what the email address is. EG. the comment will contain a phrase like below: -Author Name date time Email...
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Team, I have one automation rule which has condition for mutiple assignment group to send email to respective group email address when ticket is assinged to their group. I have added a new group co...
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Please advise on how to remove org & site admin user, as I got the below error once I tried to do it:
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I'm hoping to use a trigger like state changed to "approved" to export all (or some) of the fields for an issue to an external file server without going through the Atlassian Cloud API. Has anyone do...
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Hello there, I am seeking to achieve the following scenario using "Automation For Jira". Custom Field: Created outside working hours: (Radio Button) * Yes * No Scenario: If the t...
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I got sick of waiting for Insight to come up with a viable solution to scraping info from workstations and importing it into JSM. The discovery tool is just such a mess in a large environment that I ...
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In my SIL script, I am trying to link an issue but it is not working in my IF statement. Below is the part of my script: if(contains(customfield_1234,"FieldName")) { string newKey = createIssue(ke...
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I have performed the migration from Insight Cloud to Insight in Jira Service Management, as described within this documentation. At the bottom of that documentation there's a blurb that states: If ...
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Estimada comunidad, Tengo una consulta sobre el mensaje que aparece en los campos Insight "Buscar objetos de Insight". Es posible eliminar ese texto que aparece en el interior de éste campo? Qu...
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Estimada comunidad, Tengo el siguiente problema. Actualmente estoy con un proyecto de asistencia en el que el proveedor que configuró mi proyecto, creó el catálogo de servicios en Insight. Para sele...
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This piece is with regards to a Severity Matrix for our customer raised issues. The following works fine via a script runner post function import com.atlassian.jira.component.ComponentAccessor d...
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We have a multi-select field that we use to fill in a default value when a customer submits a Support ticket. We do not want agents to be able to edit this field. Is there a way we can make it a rea...
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I am trying to set up a group to allow all portal user with in a project to see each other's tickets. In the portal itself, at the top there is a "requests" button that splits into 2 choice's "...
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Hello, I have an issue+request type with a few "copies" of the same field (multiple product numbers added to one request), so I have custom fields such as: Part Number 1 Part Number 2 ...
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Hi I'd like to see the average resolution time for a list of incidents within my filter. The filter contains a list of tickets resolved this year. I select the Product Service Desk project...
307 views 1 0 Deleted user August 18, 2021 -
Buenos días! Estimados, tengo una situación con uno de los usuarios de uno de los productos que gestionamos mediante Jira. Lo que nos ocurre es que una vez que la incidencia se asigna a otra ...
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Hello team. I want to know that Jira has the ability to create different priorities for each Service Desk. For example: Helpdesk A have priorities High, Medium, and Low, but Helpdesk B have the pri...
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