Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Apologies in advance for an odd question - I'm a Confluence person trying to find possible solutions for the test team and I'm unfamiliar with JSM :) Is it possible to have 1 service request raise...
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Hi, I have an enterprise environment that has multiple Confluence and Jira sites. Is there a way for me to send a mass email to all users? I know that I can go into each Jira site and go to System ...
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Hi, I'm trying to copy the value of "Channel" in Jira Service Management to a custom field of our own, but for some reason, i can't find that channel anywhere, is not a field or something. &nbs...
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We are using different projects for our Tier 1 and Tier 2 support teams. Most software issues come directly to the Tier 2 project, but some issues spend time with the Tier 1 group first and get escal...
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Olá Comunidade, No meu projeto tenho automações que enviam e-mail para uma item criada de acordo com os status do fluxo que passa, a saber status(Em andamento, para DEV e Resolvido), a cada um...
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Is there a way to prevent Opsgenie from creating an alert once I have set an assignee on the Incident ticket I have in my JSM? I don't want to have my lower severity incident tickets in JSM to...
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I'm not able to copy/paste images and screenshots in the comments [Respond to customer]. To replicate. 1. Do the status transition from "Work In Progress" to "Waiting on Client response". ...
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For tickets cloned from JIRA service management to JIRA software, attachment are not shown, only a failed to load icon is displayed below. Comments from JIRA service management are not copied o...
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Hi, So this is the situation. We currently have one primary channel, e-mail. Our customers can submit tickets, by e-mailing to the connected e-mail. What we want to do now, is setup Jira Service Ma...
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We have an JSM instance in which our costumers create requests and view them through the portal. We need to create a dashboard and make it available to our costumers to view it I turned on the glob...
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I was auto-forwarding emails to our helpdesk/support email and if a second email had the same subject as the first, then it would be added as a comment on the ticket created by the initial email . Th...
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As of now for the below mentioned J query I have mentioned tickets not updated for 5 days , Is it possible to update the below logic to 5 business days instead of 5 days, could you please share...
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Hi, I'm trying to set up the following Trello ButlerTrigger: when due date is reached, move the card From A to B column. I don't find how to do it. Can you pls help me? Thank you
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Not sure how or where to search for this. TIA
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We have several older tickets that we would like to close in bulk without notifying the reporter. Is this possible? Vicki Stanfield
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Hi folks, I'm going to make automation and I would like to know, if: Is it possible send slackbot message to issue owner? I know that we can send message to Sal...
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I am receiving two emails that I am using Jira Automation to create a ticket from. The first email, lets me know that there is a data issue, and a Jira ticket is created to document the event. I then...
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Hi, I am new to JSM as my company is just deploying it. I have downloaded and installed the mobile app https://www.atlassian.com/software/jira/service-management/mobile-app I have logged in a...
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Hello, I have the Insight SCCM integration enabled but I want to know if a system has multiple processors. Is it possible to obtain this information? Any ideas? I am able to identify the CPU type p...
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Hi- I have multiple SLA's I am monitoring and would like to have a single report that gives me the performance of each SLA in one summary report. How can I add multiple series to a JQL strin...
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Hi Team, We have sent the Jira project invitation to user; which is not getting in his inbox, please help us on this issue. Tried directly user tried to register in JIR...
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Dear community, I've been facing this issue for several weeks. This problem occurred after I edited the workflow. I set the workflow to have more than one done status, which is...
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Is it possible to change te layout of the emails generated by a system event, for example the email below? If not, is it possible to use 'batching email notifications' as possible in Jira server?
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Hello all, I am desperate for an easy way to have portal groups displayed in a queue. If different request forms are made available in a customer portal and these are stored in different portal gro...
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There appears to be some sort of mismatch of status in Jira. The ticket itself appears to be in Deliver. If we look in the history, we see that the issue should have transitioned. The tick...
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Atlassian Community Events
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| 17 | |
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| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST |