Community resources
Community resources
Community resources
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Jira Service Management
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Hello, Can anyone give me any pointers on how to create rules that chase tickets? So I have setup a rule to run each evening at 9pm. Its looking for tickets that have sat in a particular st...
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Hello ! I would like my tickets be assigned automatically to a specific user (or to the project Manager). Thank you !
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Hello, is there a way of importing objects to JSM Insight Cloud with Rest API? Is there any documentation? I could not find any. THank you and best regards Kamoliddin
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Hello we have recently integrated Insight into our JSM and use it to link our customers to tickets. The strange thing is that I can't select all 58 objects from one object type. For some of them it ...
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Hi together, since some days I got a configuration problem with my jira account to get the mails sent to my connected mail account. It worked, but it seems the range of ip´s atlassian is using is m...
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It would be appreciated could you please share the screen print of the automation rule where support resources /agent has not been updated the public comments towards customer for past 3 days.  ...
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Is there a way to turn on and off an automation rule for a specific date period? Example: I have one called OOO and I turn it on when the agents are gone. However, I want to put in a sta...
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Hi all!! I was wondering if there is any chance to see in the portal announcement the url like myurl instead of https://myurl.com.ar/ Thanks in advance, Ro
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I am working to complete the following statement but am having a heck of a time completing it. Can you help? Here is the first thing: If {{issue.effort level}} = "Value" set {{issue.effort ...
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Can we create a custom field(Date type) which is automatically updated based on the action we perform on a specific issue type to a specific field level action (For ex: comment section(Internal/exter...
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Hello, we have been using Jira Service Desk for a few months now. Recently (about 1 week), we no longer see customers within the organizations. Also, customers that have already been created can no...
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解決済。
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Hi Communitie Having a little issue with our instance, In the notification bell screen, our jobs have "unable to load" - this started to appear today and seems not to affect every notificati...
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Hi, I've setup a couple of email addresses that JIRA Service Management checks in order to create tickets. I noticed that when I send an email to these addresses, it would take hours before an issue...
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I'd like to set up an automation that everytime someone adds a comment it automatically changes to In Progress. I've been trying to create one but I get an error that says that my rule execution fail...
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Quando evoluímos um chamado, o cliente visualiza essas evoluções de cima para baixo. Existe a possibilidade de aparecer as evoluções novas primeiro?
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Quando alteramos um status, automaticamente o chamado é evoluído com uma mensagem automática. É possível alterar essa evolução? Ou excluir essa evolução dependendo do status? Exemplo: Ao colocar um...
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Hello. I was trying to add a custom email account but doesn't work for me, I raised a ticket from the email account but never show up in my Queue
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Hi All. Context I create a field name "usuario requerido". Its a field of type "user picker". I can add users to this field by their mail. Then, I have a security group call "" Tesoreria Mixc...
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Provision Group access to Administration Groups via JSM Request. I have been trying to find a way to provision access to groups via JSM request. So if specific values in the request are met and an...
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I am reviewing Jira Service Management; how do I use Opsgenie with Jira Service Management? Are there settings in each application so that it allows to user to create an incident in service manager a...
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Currently when a Service Request comes in via email it goes to Waiting for Support status. This is therefore the initial status of new requests. When the Agent asks for more informa...
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It would be ideal for Atlassian to use SSO/SAML and access is controlled via AAD groups, this might be a challenge with it having already been implemented and used in production.
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Will users who do not have a Confluence license like a service desk customer with access to the customer portal have the ability to see or view a space that is linked on a Jira project? I only want s...
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It seems the system compares the required date to created date. This validation should be done when the item is created, if necessary. It should not check at the time the dev updates the status. Wh...
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| Subject | Author | Posted |
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| an hour ago | ||
| January 24, 2025 4:31 AM PST | ||
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| January 22, 2025 12:24 PM PST |