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Jira Service Management
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Hello, I'm looking to find a way to create multiple objects within an object schema? The insight post functions allow to only create 1 instead of multiple. Looking for ways using groovy to execute a...
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Hi there, I utilize your Google Marketplace app: "Jira cloud for sheets". I absolutely love the software, but in an effort to automate some of our workflows we are attempting to pul...
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Hi, we are using Jira Service Management in the most simple way. We have tickets with many different clients, we don't have anything fancy really. We just need a way to have reports, let's say all t...
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I have a Service Project that I want to add external customers to, just using their email, but it's giving me that error. There are already many people on the team so I know this was working for my p...
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Hello community ! I'm looking for a solution to translate in french some of our fields in Jira service Management and Jira Software (cloud version for both). I'm able to translate all the custom fi...
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Post the recent Change from JIRA service desk to JIRA Service Management help, i dont see an option to onboard a new User to my existing project. Can anyone suggest the URL wherein i can raise new u...
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Is there a way to configure an automation to email agents when a customer updates/leaves a comment on a ticket, and they have not gotten a response for 1 hour?
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Hi, I have created two custom tabs on Issue Configure Screen with different fields. When a ticket is created the tabs are shown on the View Issue Screen, but all the fields are shown on the "General...
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Hi all, is it possible to create a read only textbox in a portal request? Just want to write some information within the request. But I dont want to insert a message box for t...
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Hi Guys, Need some help please. A new User registered for an account in our Jira instance and their account went straight to disabled. Any ideas why? There was a previous question about this but di...
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Is there a way to add additional fields to the customer portal requests? Currently it is very basic and I want to add things like Story Points, Sprint, Due Date and other information. How can i do ...
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I'm having trouble creating an automatic rule CASE: I have story which is related with 2 tasks and the same story is related with 2 bugs. Tasks - are in "DONE" status Bugs - are in "IN PROGRESS" ...
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How do I remove the the SLA and Service Desk Request when we view a ticket? I would like to remove/hide vote and watchers.
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Hi All, Could you help me setting up in a correct way the SPF for Jira Service Management, please?? Having a look at your documentation about SPF, We've configured our domain correc...
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According to the article https://support.atlassian.com/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/ , I should be able to choose how I wish the project ...
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Hi everyone, I want to create a rule a bit special. The first part works but I don't know how to complete it, Here, the first part in french version At this moment, a task is related to a sub-t...
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Hi, I do not only want to remove a customer's account, but I want to delete the account. How can I do that? I found this description in the JSM cloud help: https://support.atlassian.com/jir...
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Have just upgraded from 8.2 to 8.20.1 and everything seemed to be ok however we received notification that there was an issue with LDAP and a Font Under support and troubleshooting External User Ma...
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Hi all, I am creating an onboarding formular and I'm wondering, whether its possible to create field dependencies within a Protal sheet. Like: Drop down: Job desc...
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I have 4 types of issue all of which have icons under Request Types, however only 2 show on the portal page - why would this be?
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I notice that, the Queue view for agents doesn't allow the Organizations column to be sorted by clicking on the Column label, as most others do. Is there any way around this, without having to use J...
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We want to tag others in comments section in AIO tests. Like using '@' marks in Jira ticket. Is there any options in AIO tests to do this?
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Hi all, I have the following problem. I need to create a Jira-Issue with some Insight-attributes but the insight automation functionality of "create a Jira issue" is not enough (setting approv...
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Hello, When we try to manually create an issue by clicking the "Create" button, it doesn't work. In jira software project create issue is ok, but in some of jira service desk project we have proble...
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Hello, This query is related to https://jira.atlassian.com/browse/JSDCLOUD-8268 We are trying to assign Approvers to our JSM Support project workflow configuration, but we are not able to set "Get ...
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| User | Count |
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| 25 | |
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| 3 |
| Subject | Author | Posted |
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| 5 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |