Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
How can insert approve links in email Automation for Jira
-
Hello all, I am creating test Service Management projects but I don't want them showing up on our production Help Center Portal: Is this possible please? I have gone through the Help ...
-
My predecessor configured Jira to have users' logging in with their UPN. Can I reconfigure jira so users are logging in with their default SMTP email address?
-
SLAs are only for internal use, the bosses don't care to look at them. But for some reason my workflow isn't updating after I respond to a customer. As far as I know nobody has changed anything, it a...
-
Non-IT team needs service desk and change management function. Can I use General service management template and add change management function? If yes, how?
-
Hello im using JSM/insight cloud. Im trying to get two attributes fields to merge into a third attribute fields. i tried follow the document and thread here. However im still missing something. atta...
-
Almost all of the fields in my queue are sortable but the name field is not. How can I make it sortable? I found a similar question from 2014 and it was not a feature then. Is it a feature now that ...
-
Hi we want to run AWS System Manager Runbooks from JSM Cloud, could someone did that before? i didn't find any documentation related to JSM Cloud. Thanks.
-
Hello Community, I'm creating an automation to automatically cancel open tickets from the 25th (0:00 am) until the last day of each month, but I can't find a jql filter to search for this. Can you ...
-
Hello! I'm trying to create a Dashboard on Jira that utilizes Objects from Insight. We are on Jira Server/DC 8.20.1 We currently have an Insight Database that contains personnel and employment in...
-
Hi, Can anyone please know what are the benefits that we get using Jira Service Desk ? As we have Jira software server + Script runner + automation for JIra plugins to achieve some or most of the se...
-
In the Jira Service Management board UI, I'm able to create a an issue and assign it an "Issue Type" such as "IT Help". Example: However, the rest API endpoint for Jira Service Management that ...
-
En el caso de creación y resolución de la subtarea se envía un correo al encargado, se desea evitar esa notificación
-
I have set our default email settings to be HTML, and all other customer notification emails are using our Template, but I can't seem to get the Customer Invitation notification to pick it up. It jus...
-
Hello, can anyone recommend a training provider for intermediate to advanced Insight learning? I see Riada are offering something along the lines of what im looking for, but they havent respond...
-
Need JQL query for no public comments added to customer in past 48 hours I need an JQL query to check if the support resources was not updated the public comment towards customer in past 48 ...
-
Bonjour and hello ! We try to import in our forms the field Based in. This field is in Profile and Managed accounts. We would like to have it to create a KPI to show us from where we have the most ...
-
In Jira cloud, in a Service Management Project, under Project Settings, and then Portal Settings, you have an option called "Portal URL". This setting by default contains a direct link to the portal...
-
Dear Atlassian Community, I am based in City of London and would like to get in touch with a few IT Helpdesk Service managers who are willing to share with me their IT Helpdesk ticket system that is...
-
Hi I have question that i build automation when issue commented (ETI sends out email to approvers that they replay to ticket YES or NO.) and when automation run, then it should change ticket status....
-
Hi, We're in the process of migrating our asset management and ticketing service to Jira Service Management with Insight on Cloud. In various demos, we could see that integration works flawlessly -...
-
Hello, I have a simple automation configured in my project: When issue is created - send email. I can see in audit logs that automation was executed and email was sent, but i haven't received ...
-
I referred this site and tried to create a customer request the following command. curl --request POST \ --url 'https://{my_instance}.atlassian.net/rest/servicedeskapi/request' \ --user {my_accoun...
-
Hi, We run Jira Service management, and when a ticket is in Closed status, we have set up propriety to close the comment section - but there are customers that create tickets via email, and if we cl...
-
In Jira, the current request fields are: I am looking to see if we can add a field for address and a field for phone number. Any help?
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |