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Jira Service Management
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Your instance is deactivated. Add billing details Due to missing billing details your instance has been deactivated. If you would like to reactivate your instance, please provide billing detai...
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I have the following rule configured: When I test this rule, it works without issue. Notice the successful logging of the Request Type in this log: However, in practice, this rule f...
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Your Atlassian Cloud site is unavailable due to scheduled maintenance. Please refer to our page describing Maintenance Windows for more information. Please check Atlassian Status...
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Dear all, is there a way to make the alert we've created for the teams automation goes to any chat in instead of a post a group? regards
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hello I have an existing service desk project (> 1k issues). this project ist organized by organizations since my customer has several locations (each location is an organization in my proj...
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Is there a way to find all issues that will breach the SLA in x% of the remaining time? e.g. 5h to resolve and I want to find all issues with 2.5h or less remaining time Thanks!
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So I created a incident in Opsgenie and when I do I get both a Responder Alert of an Incident and an Associated alert of an incident. Why does this happen?
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I'd like to include some information from issue custom fields to comments created by automation. However I was unable to find any information in regards to this. Previously we have used "Canned Resp...
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Hello community, I wanted to know if it is possible when creating a story that automatically creates a follow-up story. Example: I have created a/b test in a story, I automatically wan...
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Hi, I would like to know if there is an option to download the ticket history to see all the people who have participated in that ticket and the days and time of each change in the ticket. Basically...
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One of our client would like to use Jira to the maximum level like should be able to @ mention anyone [Agent/Employee] in the comments and should be able to edit own comments. I know it's not p...
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Hi, I have such a problem I have a customer who has a basic role and can not use @User. Is there any way I can let him do this without having to change roles? I have a admin role so I can use a @men...
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I was wondering if we can set up email signatures so whenever an agent replies to a ticket the signature is automatically added?
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Apologies in advance for an odd question - I'm a Confluence person trying to find possible solutions for the test team and I'm unfamiliar with JSM :) Is it possible to have 1 service request raise...
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Hi, I have an enterprise environment that has multiple Confluence and Jira sites. Is there a way for me to send a mass email to all users? I know that I can go into each Jira site and go to System ...
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Hi, I'm trying to copy the value of "Channel" in Jira Service Management to a custom field of our own, but for some reason, i can't find that channel anywhere, is not a field or something. &nbs...
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We are using different projects for our Tier 1 and Tier 2 support teams. Most software issues come directly to the Tier 2 project, but some issues spend time with the Tier 1 group first and get escal...
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Olá Comunidade, No meu projeto tenho automações que enviam e-mail para uma item criada de acordo com os status do fluxo que passa, a saber status(Em andamento, para DEV e Resolvido), a cada um...
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Is there a way to prevent Opsgenie from creating an alert once I have set an assignee on the Incident ticket I have in my JSM? I don't want to have my lower severity incident tickets in JSM to...
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I'm not able to copy/paste images and screenshots in the comments [Respond to customer]. To replicate. 1. Do the status transition from "Work In Progress" to "Waiting on Client response". ...
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For those who are planning to take the ACP-420, is there a study group in place, I can join? For 120 and 620 last year, we created a channel in Slack, that might be useful for this. Considering the...
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For tickets cloned from JIRA service management to JIRA software, attachment are not shown, only a failed to load icon is displayed below. Comments from JIRA service management are not copied o...
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Hi, So this is the situation. We currently have one primary channel, e-mail. Our customers can submit tickets, by e-mailing to the connected e-mail. What we want to do now, is setup Jira Service Ma...
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We have an JSM instance in which our costumers create requests and view them through the portal. We need to create a dashboard and make it available to our costumers to view it I turned on the glob...
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I was auto-forwarding emails to our helpdesk/support email and if a second email had the same subject as the first, then it would be added as a comment on the ticket created by the initial email . Th...
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