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Jira Service Management
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Our company does not use Jira Service Management. We only use Atlasian, specifically the Project Management portion of Jira. I searched through our settings, applications, links and API's in Jira and...
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Hello world! We receive a lot of email, like everyone else I suppose. There are some very specific messages that we want to be able to automate issue creation. How does one set u...
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Good day, I am trying to write a JQL to filter any issues created on the 10th April 2025 but its not returning anything, the JQL I am using is created = '2025-04-10' The created date...
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Bom dia, meu funcionário, por engano excluiu alguns chamados que ainda estava pendente, gostaria de recuperados, tenho a numeração deles, é possível ?
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Hi, Can you connect Azure Active Directory without Atlassian Guard? thanks, Laura
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Hi, I would like to have a default value for the summary field in particular Jira software project. I have a Jira form connected to the project and would like the summary field populated with default...
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We have setup eMail notifications for comments on tickets. Issue is the eMail does not mention either or not the comment has been published as internal or Client facing. Is there a way to ensure e...
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Hi everyone, good morning. Do you know of any way or app/plugin that can get information from a Slack channel and automatically update the correspondent ticket/issue directly on Jira?  ...
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I have completed the reverse of this question previously, but for some reason this is escaping me. I have an object "People" - Within the object, I have a few attributes, Name, Date, City, Key I ha...
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When setting up support emails for Jira Service Management. How do you distinguish which mail server
We have 2 mail servers as below. If I then email the support email to create a incident. The reporter does not align to the clients support email. So we don't know who logged the incident. The rep...
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I'm setting up a Jira automation rule to send daily reminder emails for issues that are not done and have an assignee. The rule is using a scheduled trigger with this JQL: status !...
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Is there a way for Jira Automation to kick in when a specific issue is cloned? Something like: When: Issue created If: issue clones XXX-1234 Then: do some thing
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Hello Community, We have a challenge of product design changes occurring after the handoff from Design Team to Dev Team. Since my responsibility lies with Design, what status...
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I tried to create a ticket in Assist from a slack message. It worked yesterday. I changed some config settings and now I'm getting an error message. It says we've notified the agents for this channel...
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I am implementing a new software platform called Document360. Can I embed their widget into Jira? Use Case: Our Support Team uses Jira for customer support tickets and I want them to be able to brows...
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Dear guys. I would to known how much is the cost for the the standard plan in Jira Proccess and Jira Service Managment. Because I would like to see the price in my administrator plan but I can`t see...
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In actions -- log work, is the assignee, reporter, watchers, or participants notified when worked is logged? Thank you!
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Hello all, i am in a bind. i made a workflow but the Closed state i created does not resolve the ticket. i have tried to search for the sollution but i cannot find it in a clear way to make it happe...
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I created a schedule with two rotations - Primary and Back-up. There are only two on-call responders for this schedule which alternates every other two weeks. Currently, both primary and back-up on-...
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I'm creating a workflow and I've added an approval step. When I ask the client to select the approver, no user appears in the field for them to select. So I'm trying to use an automation. But...
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I am using the request language field. I use English (US) as default and as Arabic is not a supported language, I use English (UK) for our Arabic people. I have made in the English (UK) language tran...
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Hi, we are going to to update url. is there any problem occurs in Extensions for Jira Workflow plugin? Br
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Hi Team, I am unable to install clockwork lite. It was just a trial period experimentation. I need to be able to revert back to clock work free
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Hi all, Beginning to use JSM more frequently. One thing I am not able to easily identify is when a comment has been made internally vs replied to the customer. There is no label or distinction betwe...
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Hello We are currently building our ITSM. For our customer notifications we either get "comments added" or "status changed" emails, but can we do it 2 in 1? In the status changed email should also ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 11 | |
| 8 | |
| 8 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 7 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |